Customer Service Agent at Tech Mahindra in Riga, Latvia (full-time)

Salary - 1550 Gross Monthly Euros in Riga, LatviaEducational / Professional Qualification Near native (interpreted as CEFR level C1) or native relevant market language and manageableEnglish skills (B1+ or better) in writing and speaking to understand documentation and logaccurately in the client systems Previous experience in an outsourced customer service environment is of advantage.

Work Experience / Responsibilities Handle phone calls with customer queries and provide resolution to end users Record case resolutions in the contact center tool based on client communication via phone, email,chat etc. Ensure that cases are resolved within case life cycle, as per individual balanced scorecard Escalate priority issues per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined for the project: response time, handle time andresolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to theKPI Attend trainings as requiredPreferred Competencies Possesses an advanced understanding of using computers and is effectively able to multi-taskacross systems and applications, Optimistic, friendly, positive, and self-motivated personality, Ability to work in team, Service oriented profile and with a focus on problem solving, Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change ofprioritization. For agents handling written customer contact: Excellent written communication skills in therelevant market language and a typing speed of minimum 50 words per minute, No remarks in a background check performed by Supplier, e.g. no criminal record, nor anydefault payments, this includes: no instances of payment defaults, arrears, or unfavourablecredit data, and Minimum age of 18 years old.

For Visa assistance below are mandatory: Must have Graduation Degree / bachelor’s degree (10+2+3 after Pre-primary) post high school Valid Passport with 3 years Validity at least Must have customer service experience (Full time) in case the graduation degree is in any otherspecialized field.

Bachelor's in business administration or any degree in line to Customer service

Person: Barkha Verma

Email: BV00792989@Techmahindra.com