📄 Job Description
Job Description:Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.Job Responsibilities:This role is expected to be able to resolve the following technical issues with little or no assistance:Workstation operating system issues of any kind.Printer issues of any kind.Standard business application (Office, etc.) issues of any kind.Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.Basic server issues.Basic networking issues. Answer incoming Quick Fix calls from clients.
✅ Requirements
Job Qualifications:Experience with Windows and Mac OS troubleshooting.Minimum two years in Helpdesk support or a similar roleSkilled in application troubleshooting, PC deployments/imaging, and user profile management.Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.Experience with Managed Service Providers (MSPs) is highly desirable.Active IT Certifications are preferred.Valid driver\'s license, vehicle insurance, and access to a vehicle for client visits.Job KPIs:First-touch closed: Each ticket that is completed with only one time entry contributes to this numberUtilization: The percentage of time that you are on the clock and billing time to client ticketsCSAT: Scores filled out by clients using the rating system in tickets
⭐ What we offer
Compensation:Pay rates ranges from $25.30/hour up to $30.35 and may vary by experience and location.Benefits:Medical Insurance PlanDental & VisionLife Insurance Disability CoveragePaid Time Off (starts at 15 days per year)Maternity/Paternity LeavePaid US HolidayRetirement PlanSalary Advancement/LoanHealth & Wellness ProgramCompany-paid training and certificationSupplemental Life Insurance (Employee-paid)Supplemental Health Plans (Employee-paid)Apply Here: https://grnh.se/bccfb9833us
✅ Benefits
- Health Insurance
- Dental Insurance
- Retirement Plan (401k, Pension)
- Paid Time Off
💰 Salary
The hourly rate for this job is between $25 and $30.
Contact person
ⓘ About the Company Intellgient Technical Solutions
We are an IT support provider helping growing businesses across the US fully leverage technology to improve their business efficiency.
Our Mission:
Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget.
We have been helping businesses thrive by managing and securing their technology and providing quick response and support whenever they need it.
ITS serves the following areas:
Chicago
Detroit
Las Vegas
Los Angeles
Oakland
Olympia
Phoenix
Portland
Reno
Sacramento
San Francisco
Seattle
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