Job description
Customer Service Sales Manager
Company: PlacidWay Medical Tourism
Location: Remote - Worldwide
Employment Type: Full-Time
Experience: Minimum 5 Years
Language: Fluent English
About placidway
PlacidWay Medical Tourism is a US-based global healthcare marketplace connecting patients with hospitals, clinics, and medical specialists worldwide.
Our platform supports international healthcare providers through patient coordination, CRM technology, digital communication, and business development services.
JOB OVERVIEW
We are looking for an experienced Customer Service Sales Manager to lead and develop our remote customer service and sales team.
The ideal candidate has a strong background in BPO operations, call centers, or customer service sales management, with proven experience improving lead conversion, customer satisfaction, team productivity, and revenue growth.
This is a hands-on leadership position requiring strong sales management, coaching, communication, and operational skills.
Key responsibilities
- Team Leadership and Management
- Lead, supervise, and motivate a remote customer service and sales team.
- Monitor daily team activities, sales performance, and productivity.
- Coach employees to improve communication, customer satisfaction, and conversion rates.
- Conduct training sessions, performance reviews, and team meetings.
- Customer Service and Communication
- Ensure timely and professional responses to patient and client inquiries.
- Supervise customer communication through calls, emails, messaging, and video consultations.
- Help team members resolve escalated customer concerns.
- Maintain customer satisfaction and service quality standards.
- Sales Management and Revenue Growth
- Establish and monitor daily, weekly, and monthly sales targets.
- Improve lead conversion, customer engagement, and retention.
- Train team members on consultative sales, objection handling, and professional communication.
- Identify opportunities to increase revenue and sales performance.
- CRM and Lead Management
- Oversee lead distribution, follow-ups, and sales pipeline activities.
- Ensure accurate customer information and communication records.
- Monitor response times, conversion rates, and team performance.
- Use CRM and AI-assisted tools to improve productivity.
- Quality Assurance and Reporting
- Review customer interactions and identify performance gaps.
- Develop workflows and training strategies to improve service quality.
- Track KPIs, including response rates, conversion rates, customer satisfaction, and revenue.
- Prepare management reports and implement performance improvement plans.
- REQUIRED QUALIFICATIONS
- Minimum 5 years of experience in BPO, call center management, customer service leadership, or sales management.
- Proven experience managing sales and customer service teams.
- Strong B2C sales experience. B2B experience is an advantage.
- Experience with inbound and outbound sales, lead management, and customer retention.
- Excellent written and spoken English.
- Strong leadership, negotiation, coaching, and problem-solving skills.
- Experience using CRM platforms and sales reporting tools.
- Ability to manage performance targets and motivate remote teams.
- Reliable computer, stable internet connection, and professional workspace.
- Experience in healthcare, medical tourism, or international customer service is preferred.
Compensation and benefits
- Competitive base salary.
- Performance-based salary growth opportunities.
- Quarterly commissions and performance bonuses.
- Paid Time Off (PTO).
- Professional training and career development.
- Access to advanced CRM and AI-assisted sales tools.
- Long-term career advancement opportunities.
- Fully remote international work environment.
How to apply
Submit your updated CV in English through CityJobs.info or email careers@placidway.com.
Email Subject: Customer Service Sales Manager Application
Please include your years of management experience, the size of teams you have supervised, and examples of improvements in sales performance, conversion rates, or customer satisfaction.
Requirements & qualifications
- Minimum 5 years of experience in customer service sales management, BPO operations, call center management, or similar leadership roles.
- Proven experience managing and developing customer service and sales teams.
- Strong B2C sales experience, including inbound and outbound sales operations.
- Demonstrated success improving lead conversion rates, customer satisfaction, and revenue performance.
- Experience setting sales targets, monitoring KPIs, and improving team productivity.
- Strong leadership, team coaching, negotiation, and conflict-resolution skills.
- Proficiency in CRM systems, lead management, and sales reporting tools.
- Ability to manage customer escalations and improve service quality.
- Excellent written and spoken English.
- Strong analytical, organizational, and problem-solving abilities.
- Experience managing remote teams and working in performance-driven environments.
- Reliable computer, stable internet connection, and professional remote workspace.
- Experience in healthcare, medical tourism, or international customer service is preferred.
Benefits
- Paid time off
- Remote work
- Parental leave
- Performance bonus
- Competitive base salary with performance-based increases.
- Quarterly commission and bonus opportunities.
- Paid Time Off (PTO).
- Fully remote, full-time position.
- Professional training and leadership development.
- Access to advanced CRM and AI-powered sales tools.
- Opportunity to lead and develop an international customer service and sales team.
- Long-term career growth and advancement opportunities.
Salary & compensation
About PlacidWay Medical Tourism
PlacidWay Medical Tourism is a US-based global healthcare marketplace connecting international patients with hospitals, clinics, and medical specialists in more than 60 countries. We help patients explore treatment options abroad while supporting healthcare providers with digital marketing, CRM technology, patient communication, and business development solutions. Our international team works remotely to improve healthcare accessibility and patient experiences worldwide.