Job description
Account Manager
Company: PlacidWay Medical Tourism
Location: Remote - Worldwide
Employment Type: Full-Time
Experience: 3-5 Years
Language: Fluent English
About placidway
PlacidWay Medical Tourism is a US-based global healthcare marketplace connecting international patients with hospitals, clinics, and medical specialists in more than 60 countries.
We help healthcare providers improve patient engagement, manage inquiries, and grow their international business through digital marketing, CRM technology, and communication solutions.
JOB OVERVIEW
We are seeking an experienced Account Manager to manage and grow relationships with international hospitals and clinics.
The ideal candidate has strong B2B account management experience, excellent communication skills, and a proven ability to increase account revenue, improve client retention, and build long-term business relationships.
This is a revenue-focused account management role, not a general administrative or customer support position.
Key responsibilities
- Account Management and Client Relationships
- Manage a portfolio of international hospital and clinic accounts.
- Build relationships with healthcare executives, clinic owners, and provider teams.
- Conduct account reviews and identify business growth opportunities.
- Address client concerns and maintain long-term partnerships.
- Revenue Growth and Client Retention
- Monitor account revenue, renewals, and client retention.
- Identify opportunities to increase account value.
- Develop strategies to retain at-risk accounts.
- Support account renewals and business expansion.
- CRM and Patient Inquiry Management
- Monitor patient inquiries and provider follow-up activities.
- Identify unanswered inquiries and missed business opportunities.
- Maintain accurate CRM records.
- Improve provider response rates and lead management processes.
- Provider Training and Onboarding
- Train hospitals and clinics on PlacidWay's CRM and communication tools.
- Support provider onboarding and platform adoption.
- Guide providers on patient communication and lead conversion.
- Reporting and Performance
- Track account performance, revenue, renewals, and response rates.
- Prepare regular performance reports.
- Identify underperforming accounts and recommend improvements.
- REQUIRED QUALIFICATIONS
- 3-5 years of B2B account management, customer success, or partner management experience.
- Proven experience in account growth, client retention, or revenue management.
- Strong relationship-building, negotiation, and communication skills.
- Experience managing multiple business accounts.
- Proficiency with CRM systems and performance reporting.
- Excellent written and spoken English.
- Strong organizational and problem-solving abilities.
- Ability to work independently in a remote environment.
- Reliable computer, stable internet connection, and professional workspace.
- Experience in healthcare, medical tourism, SaaS, or international business is an advantage.
Working hours
Candidates must be available for one of the following schedules, depending on their assigned market:
Americas: 9:00 AM - 6:00 PM Mountain Time
EMEA: 8:00 AM - 5:00 PM Central European Time
What we offer
- Fully remote international work environment.
- Opportunity to manage healthcare partnerships worldwide.
- Professional training and career development.
- Access to CRM and digital business tools.
- Long-term career growth opportunities.
How to apply
Submit your updated CV in English through CityJobs.info or email careers@placidway.com.
Email Subject: Account Manager Application
Please include a brief summary of your B2B account management experience and examples of achievements in client retention, revenue growth, or account performance.
Requirements & qualifications
- 3-5 years of experience in B2B account management, customer success, or client relationship management.
- Proven experience managing business accounts, client retention, renewals, and revenue growth.
- Strong communication, negotiation, and relationship-building skills.
- Experience working with international clients and business partners.
- Proficiency in CRM systems, lead management, and performance reporting.
- Ability to identify business growth opportunities and resolve client concerns.
- Experience training and onboarding business clients.
- Excellent written and spoken English.
- Strong organizational, analytical, and problem-solving skills.
- Ability to work independently in a fully remote environment.
- Availability to work Americas or EMEA business hours.
- Reliable computer, stable internet connection, and quiet workspace.
- Experience in healthcare, medical tourism, SaaS, or digital marketplaces is preferred.
Benefits
- Paid time off
- Remote work
- Parental leave
- Performance bonus
- Fully remote, full-time position with a US-based company.
- Opportunity to work with hospitals and healthcare providers worldwide.
- Professional training and career development.
- Access to advanced CRM and digital business tools.
- International work environment with a collaborative team.
- Opportunities to develop B2B account management and business development skills.
- Long-term career growth and professional advancement.
Salary & compensation
About PlacidWay Medical Tourism
PlacidWay Medical Tourism is a US-based global healthcare marketplace connecting international patients with hospitals, clinics, and medical specialists in more than 60 countries. We help patients explore treatment options abroad while supporting healthcare providers with digital marketing, CRM technology, patient communication, and business development solutions. Our international team works remotely to improve healthcare accessibility and patient experiences worldwide.