Customer Service Agent - Travel Account at Recruitify_HR in Yogyakarta, Indonesia (full-time)

ROLE: Customer Service Agent - Travel Account

📌Location: Yogyakarta, Lippo Plaza, Indonesia

✅Salary:

• Fresher: IDR. 2.828.000
• Experience: IDR. 2.980.000
• KPI Allowance
• After TDS training they will be eligible for IDR 500.000 bonus

✅Language: B2 English (Fluent in English)

✅Education: Bachelor Degree

✅Work Hour: Rotaional Shift - 5 days a week, 2 days off, Eatlist Shify :6AM, Latest shift 10PM.

✅Start Date: Saturday, October 3rd, 2026.

• ✅Essential Functions/Core Responsibilities:

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.

At Recruitify HR, we do more than just fill vacancies - we unlock potential. Based in Malaysia & the Philippines, we are a people-first recruitment agency on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond.

Whether you're a startup scaling fast or an established enterprise looking for your next game-changer, our team delivers tailored hiring solutions that blend local insight with global recruitment standards. From executive search and permanent placements to contract staffing and HR consulting, we help businesses build teams that drive growth, innovation, and impact.

What sets us apart?

Deep industry networks across tech, finance, healthcare,

manufacturing & more

V Agile, data-informed recruitment strategies

A commitment to diversity, transparency, and long-

term success

At Recruitify HR, we don't believe in one-size-fits-all. We partner closely with clients and candidates to ensure the righ fit — culturally, professionally, and strategically.

Let's build the future of work, together.