Job description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Networking issues of any kind.
- Escalation point for technicians
Requirements & qualifications
Job Qualifications:
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels.
- Minimum of five years' experience in IT Support or a similar role.
- Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Advanced understanding of managing and troubleshooting networks.
- Advanced understanding of virtualized environments.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Network Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Benefits
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
Compensation
- Pay rates start at $48.03/hour up to $55.58/hour and may vary by experience and location.
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
APPLY HERE: https://grnh.se/28f411063us
Salary & compensation
About Intellgient Technical Solutions
We are an IT support provider helping growing businesses across the US fully leverage technology to improve their business efficiency.
Our Mission:
- Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget.
- We have been helping businesses thrive by managing and securing their technology and providing quick response and support whenever they need it.
ITS serves the following areas:
- Chicago
- Detroit
- Las Vegas
- Los Angeles
- Oakland
- Olympia
- Phoenix
- Portland
- Reno
- Sacramento
- San Francisco
- Seattle