Hosting Support at WPMU DEV in Remote (full-time)

Who wants to work with a company that has created some of the world’s most popular WordPress plugins, launched a powerful hosting service, and is one of the oldest and most well-established WordPress companies around? You do? Cool. Keep reading.

We’re looking for incredible people to join our pretty awesome team. You’ll be self-motivated, a real go-getter, a coding connoisseur.

Whether you are a technical support engineer looking to advance or a DevOps engineer seeking something new and challenging, we want to hear from you!

Our team works in shifts, aiming to provide 24/7 coverage to our customers.

We are looking for extraordinaires who are available Sunday to Thursday weekly, between the following times

05: 00 pm UTC – 01:00 am UTC

So far, so good? Awesome, keep reading!

As our new Hosting Support, you will assist our customers with any issues they encounter with our hosting environments.

Responsibilities

• Provide timely and professional support to customers through ticketing systems and community forums.
• Troubleshoot and resolve issues related to WordPress, web hosting, domains, DNS, SSL certificates, and email services.
• Perform in-depth investigations to identify root causes and deliver effective, long-term solutions.
• Manage website migrations, conduct malware investigations, and perform security-related cleanup tasks.
• Analyze server, application, and website logs to diagnose technical issues and optimize performance.
• Contribute to internal documentation, knowledge sharing initiatives, and continuous process improvements across the team.

Who wants to work with a company that has created some of the world’s most popular WordPress plugins, launched a powerful hosting service, and is one of the oldest and most well-established WordPress companies around? You do? Cool. Keep reading.

We’re looking for incredible people to join our pretty awesome team. You’ll be self-motivated, a real go-getter, a coding connoisseur.

Whether you are a technical support engineer looking to advance or a DevOps engineer seeking something new and challenging, we want to hear from you!

Our team works in shifts, aiming to provide 24/7 coverage to our customers.

We are looking for extraordinaires who are available Sunday to Thursday weekly, between the following times

05: 00 pm UTC – 01:00 am UTC

So far, so good? Awesome, keep reading!

As our new Hosting Support, you will assist our customers with any issues they encounter with our hosting environments.

Responsibilities

• Provide timely and professional support to customers through ticketing systems and community forums.
• Troubleshoot and resolve issues related to WordPress, web hosting, domains, DNS, SSL certificates, and email services.
• Perform in-depth investigations to identify root causes and deliver effective, long-term solutions.
• Manage website migrations, conduct malware investigations, and perform security-related cleanup tasks.
• Analyze server, application, and website logs to diagnose technical issues and optimize performance.
• Contribute to internal documentation, knowledge sharing initiatives, and continuous process improvements across the team.
• SKILL-SET
• WordPress, WordPress themes, WordPress plugins, Linux, Ubuntu, Bash, NGINX, PHP, MySQL, DNS, SSL certificates, web hosting

Job benefits

Why Join us?

Flexibility

Very attractive working conditions for the right candidate

28 days paid leave per annum (up to 35 days)

Opportunities for paid travel to attend WordCamps and other industry conferences

Long service leave (3 months off paid) after you’ve been with us for a while

Up to 2 months’ salary bonus based on company growth targets

Technology budgets every three years; the longer you serve, the higher you deserve

General expenses budget yearly; the longer you work, the more you get

Made for web developers, by web developers

Since 2006, our award-winning WordPress plugins, hosting, world beating support and site management tools have helped hundreds of thousands of web developers, freelancers and agencies run and grow their businesses.