Job description
Who wants to work with a company that has created some of the world’s most popular WordPress plugins, launched a powerful hosting service, and is one of the oldest and most well-established WordPress companies around? You do? Cool. Keep reading.
We’re looking for incredible people to join our pretty awesome team. You’ll be self-motivated, a real go-getter, a coding connoisseur.
Whether you are a technical support engineer looking to advance or a DevOps engineer seeking something new and challenging, we want to hear from you!
Our team works in shifts, aiming to provide 24/7 coverage to our customers.
We are looking for extraordinaires who are available Sunday to Thursday weekly, between the following times
05: 00 pm UTC – 01:00 am UTC
So far, so good? Awesome, keep reading!
As our new Hosting Support, you will assist our customers with any issues they encounter with our hosting environments.
Responsibilities
- Provide timely and professional support to customers through ticketing systems and community forums.
- Troubleshoot and resolve issues related to WordPress, web hosting, domains, DNS, SSL certificates, and email services.
- Perform in-depth investigations to identify root causes and deliver effective, long-term solutions.
- Manage website migrations, conduct malware investigations, and perform security-related cleanup tasks.
- Analyze server, application, and website logs to diagnose technical issues and optimize performance.
- Contribute to internal documentation, knowledge sharing initiatives, and continuous process improvements across the team.
Requirements & qualifications
- Who wants to work with a company that has created some of the world’s most popular WordPress plugins, launched a powerful hosting service, and is one of the oldest and most well-established WordPress companies around? You do? Cool. Keep reading.
- We’re looking for incredible people to join our pretty awesome team. You’ll be self-motivated, a real go-getter, a coding connoisseur.
- Whether you are a technical support engineer looking to advance or a DevOps engineer seeking something new and challenging, we want to hear from you!
- Our team works in shifts, aiming to provide 24/7 coverage to our customers.
- We are looking for extraordinaires who are available Sunday to Thursday weekly, between the following times
05: 00 pm UTC – 01:00 am UTC
So far, so good? Awesome, keep reading!
As our new Hosting Support, you will assist our customers with any issues they encounter with our hosting environments.
Responsibilities
- Provide timely and professional support to customers through ticketing systems and community forums.
- Troubleshoot and resolve issues related to WordPress, web hosting, domains, DNS, SSL certificates, and email services.
- Perform in-depth investigations to identify root causes and deliver effective, long-term solutions.
- Manage website migrations, conduct malware investigations, and perform security-related cleanup tasks.
- Analyze server, application, and website logs to diagnose technical issues and optimize performance.
- Contribute to internal documentation, knowledge sharing initiatives, and continuous process improvements across the team.
- SKILL-SET
- WordPress, WordPress themes, WordPress plugins, Linux, Ubuntu, Bash, NGINX, PHP, MySQL, DNS, SSL certificates, web hosting
Benefits
- Paid time off
- Job benefits
- Why Join us?
- Flexibility
- Very attractive working conditions for the right candidate
- 28 days paid leave per annum (up to 35 days)
- Opportunities for paid travel to attend WordCamps and other industry conferences
- Long service leave (3 months off paid) after you’ve been with us for a while
- Up to 2 months’ salary bonus based on company growth targets
- Technology budgets every three years; the longer you serve, the higher you deserve
- General expenses budget yearly; the longer you work, the more you get
About WPMU DEV
Made for web developers, by web developers
Since 2006, our award-winning WordPress plugins, hosting, world beating support and site management tools have helped hundreds of thousands of web developers, freelancers and agencies run and grow their businesses.