QA Manager at Recruitify Sdn Bhd in Fort Worth, Texas, United States, United States (full-time)

ROLE: QA Manager

SALARY: $51,000 - $60,000 Per Annual

• • Position Summary

Wistron InfoComm USA Corporation is seeking an experienced and results-driven QA Manager to lead all Quality Assurance functions within a high-volume electronics manufacturing environment.

This position is responsible for developing, implementing, and maintaining quality systems that ensure compliance with customer requirements, industry standards, and Wistron\\\'s operational objectives.

The QA Manager will collaborate closely with Manufacturing, Engineering, Program Management, Supply Chain, and customers to drive continuous improvement, enhance product reliability, and support operational excellence.

The ideal candidate possesses strong leadership skills, extensive quality management experience, and a proven track record in Electronics Manufacturing Services (EMS), contract manufacturing, or related industries.

Key Responsibilities

• • Quality Management Systems (QMS)

Lead and maintain the site\\\'s Quality Management System (QMS) in compliance with:

• • ISO 9001
• • ISO 14001
• • TL9000

Customer requirements

• • Applicable regulatory standards
• • Establish and maintain quality policies, procedures, work instructions, and process controls.
• • Ensure continuous compliance with internal, customer, and external certification requirements.
• • Drive a strong quality culture throughout the organization.

• • Quality Operations

Oversee:

• • Incoming Quality Control (IQC)
• • In-Process Quality Control (IPQC)
• • Outgoing Quality Control (OQC)
• • Quality Engineering functions

Develop and monitor key quality performance indicators (KPIs), including:

• • First Pass Yield (FPY)
• • Defects Per Million (DPPM)
• • Customer Returns
• • Cost of Quality (COQ)
• • Corrective Action Closure Rates
• • Analyze quality trends and implement improvement plans to achieve operational objectives.

• • Customer Quality Management
• • Serve as the primary escalation point for customer quality concerns.
• • Lead customer audits, assessments, and quality reviews.
• • Manage customer complaint investigations and ensure timely resolution through structured corrective actions.
• • Build and maintain strong customer relationships while consistently meeting or exceeding quality expectations.

• • Continuous Improvement

Facilitate root cause analysis using:

• • 8D Methodology
• • Fishbone Analysis
• • 5 Why Methodology
• • PFMEA and DFMEA
• • Statistical Process Control (SPC)
• • Drive Corrective and Preventive Action (CAPA) programs.
• • Lead Lean Manufacturing and Six Sigma quality improvement initiatives.
• • Partner with cross-functional teams to reduce defects, improve manufacturing efficiency, and enhance operational performance.

• • Supplier Quality Management
• • Partner with Supply Chain and Supplier Quality teams to improve supplier performance.
• • Monitor supplier quality metrics and corrective action effectiveness.
• • Participate in supplier audits, qualification activities, and performance reviews.
• • Lead supplier quality improvement initiatives when required.

• • Leadership & Team Development

Lead, mentor, and develop:

• • Quality Engineers
• • Quality Supervisors
• • Quality Technicians
• • Quality Inspectors
• • Establish performance goals and conduct regular performance evaluations.
• • Provide coaching, mentorship, and technical guidance.
• • Foster a culture of accountability, teamwork, and continuous learning.

• • New Product Introduction (NPI)
• • Support NPI projects from design transfer through mass production.
• • Participate in process validation, qualification, and production readiness reviews.
• • Ensure quality controls are established during product launches.
• • Collaborate with Engineering teams to identify and mitigate manufacturing risks.

Required Qualifications

• • Bachelor\\\'s degree in Engineering, Industrial Engineering, Manufacturing, Quality Management, or a related field.
• • Minimum 7 years of progressive quality experience in electronics manufacturing, EMS, contract manufacturing, or related industries.
• • Minimum 3 years of management or supervisory experience.
• • Strong knowledge of quality methodologies, statistical analysis, and process improvement tools.
• • Experience managing customer audits and quality performance metrics.
• • Demonstrated success leading cross-functional quality initiatives.

Proficiency with:

• • Microsoft Office Suite
• • Minitab
• • ERP systems
• • Quality reporting tools

Preferred Qualifications

• • ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification.
• • Lean Six Sigma Green Belt or Black Belt certification.
• • Experience supporting Fortune 500 technology customers.

Experience within:

• • Telecommunications
• • Networking
• • AI Server Manufacturing
• • Data Centers
• • Cloud Computing
• • Electronics Manufacturing

Familiarity with:

• • IPC standards
• • ESD controls
• • Electronics assembly quality requirements
• • Knowledge, Skills & Abilities
• • Strong leadership and people development skills.
• • Excellent analytical and problem-solving abilities.
• • Working knowledge of manufacturing quality systems and process controls.
• • Ability to interpret technical drawings, specifications, and manufacturing documentation.
• • Strong project management and organizational skills.
• • Excellent verbal and written communication skills.
• • Ability to effectively present quality performance reviews to executive leadership and customers.
• • Strong understanding of risk assessment and continuous improvement methodologies.

Physical Requirements

• • Ability to sit, stand, and walk for extended periods within office and manufacturing environments.
• • Ability to lift up to 25 pounds occasionally.
• • Ability to conduct audits and inspections throughout the manufacturing facility.
• • Occasional domestic and international travel may be required.
• • Working Conditions
• • Fast-paced electronics manufacturing and office environment.
• • Frequent interaction with production personnel, engineers, managers, customers, and suppliers.
• • Flexibility in work hours may be required to support production schedules, customer visits, audits, and critical business needs.
• • Benefits

Wistron InfoComm USA Corporation offers a comprehensive benefits package designed to support employees\\\' health, financial well-being, and work-life balance, including:

• • Medical Insurance
• • Dental Insurance
• • Vision Insurance
• • Company-paid Basic Life Insurance
• • Voluntary Life Insurance Options

401(k) Retirement Savings Plan with Company Match (currently 5% company match after six months of employment, subject to plan terms and eligibility requirements)

• • Paid Time Off (PTO)
• • Company-paid Holidays
• • Employee Assistance Program (EAP), where available
• • Professional Development and Training Opportunities
• • Career Advancement Opportunities within a Global Technology Organization
• • Relocation Assistance (when applicable and approved by management)
• • Annual Performance Incentive Program of up to 7%, based on individual and company performance, subject to eligibility and plan guidelines

Why Join Wistron?

Wistron InfoComm USA Corporation is a global leader in Information and Communication Technology (ICT) manufacturing services. We deliver innovative solutions for leading technology companies worldwide while fostering a culture of collaboration, innovation, operational excellence, and continuous improvement.

• • Join Wistron and become part of a global organization committed to quality, innovation, and manufacturing excellence.

• • Send your application to Victoria.Akinbile@recruitifyhr.com