Assistant for Digital Quality Assurance (m,f,d) at Usman-Group in Remote (part-time)

Update and maintain customer data, including address changes, delivery addresses, customer profiles, and ensuring records remain consistent.

Handle complaints, assess them objectively, and either escalate them to the appropriate team or resolve and de-escalate them independently when possible.

• • Document escalations thoroughly and transfer them to the responsible department, including the complete case history.
• • Respond to inquiries about product details, sizes, materials, and availability, and gather additional information when needed.
• • Support customers throughout return and warranty claim processes, track statuses, and proactively provide updates.
• • Prepare recurring topics for the internal knowledge base and identify information gaps.
• • Prioritize tickets according to urgency and ensure smooth handovers at the end of each shift.

Our team supports customers with questions related to fashion and lifestyle products from our online catalog. In this remote position, you will handle a dedicated share of written customer inquiries — manageable, predictable, and with a clear focus on quality in every case.

During each shift, you can expect around 15–25 written inquiries, which you will process, categorize, and document accurately in Salesforce Service Cloud. Quick questions can be clarified directly with the team via Slack.