Telecommunications Administrator: Job Duties, Skills and Salary 2025

What Does a Telecommunications Administrator do?

A Telecommunications Administrator is responsible for managing and maintaining an organization’s telecommunication systems, including voice, data, and video communication networks.

They ensure the efficient operation of telecom services such as PBX (Private Branch Exchange), VoIP (Voice over IP), and other communication platforms. This role involves configuring and troubleshooting telecom hardware and software, monitoring network performance, and implementing upgrades or changes to enhance system functionality. Telecommunications Administrators also manage vendor relationships, handle security protocols, and support users by resolving telecom-related issues. Their work is crucial in ensuring seamless communication within the organization and with external partners.

They play a vital role in maintaining the reliability and efficiency of communication networks, which are critical to the overall operations of the organization.

Key Duties & Responsibilities

Telecommunications Administrators in the IT & Development field handle essential tasks and contribute significantly to achieving team and organizational goals. Here are some of their primary responsibilities:

• Install, configure, and maintain telecommunications systems, including PBX, VoIP, and related hardware and software.
• Monitor the performance of telecommunication systems and troubleshoot issues to ensure optimal operation.
• Manage the integration of telecommunications services with other network systems and software applications.
• Coordinate with vendors to purchase, install, and maintain telecom equipment and services.
• Implement security measures to protect telecommunications networks from unauthorized access and cyber threats.
• Provide technical support to users and resolve issues related to telecommunications services.
• Maintain documentation of telecommunications systems, configurations, and procedures.
• Plan and implement upgrades or expansions of telecom systems to meet organizational needs.

How to Become a Telecommunications Administrator

Launching a career as a Telecommunications Administrator requires a specific education. We outline the essential qualifications, skills, and steps to enter this field.

Qualification

• Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field.
• Proven experience in managing telecommunications systems, including PBX and VoIP.
• Familiarity with telecom infrastructure, networking principles, and industry standards.
• Knowledge of telecommunications protocols, hardware, and software.
• Relevant certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+ are advantageous.

Requirements & Skills

• Strong problem-solving and analytical skills to diagnose and resolve technical issues.
• Excellent communication skills for coordinating with vendors and providing user support.
• Ability to manage multiple projects and prioritize tasks effectively.
• Attention to detail and ability to document processes and configurations accurately.
• Knowledge of cybersecurity best practices related to telecommunications systems.

Telecommunications Administrator Salary Guide

Wondering what Telecommunications Administrators earn? Explore salary ranges by experience, and career tips to maximize your earning potential.

The average salary for a Telecommunications Administrator in the U.S. is approximately $75,000 per year and can vary from entry-level to senior positions. Telecommunications Administrators may receive a wide range of benefits.

Telecommunications Administrator Salary Career Steps