Job Description
Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
Requirements
Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Valid driver\'s license, vehicle insurance, and access to a vehicle for client visits.
Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
What we offer
Compensation:
Pay rate ranges from $26.22/hour up to $31.32/hour and may vary by experience and location.
Benefits:
Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Retirement Plan
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Supplemental Life Insurance (Employee-paid)
Supplemental Health Plans (Employee-paid)
Apply Here: https://grnh.se/83300c583us
Benefits
- Health Insurance
- Dental Insurance
- Retirement Plan (401k, Pension)
- Paid Time Off
Salary
The hourly rate for this job is between $25 and $30.
Contact person
About the Company Intellgient Technical Solutions
Our Mission:
Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget.
We have been helping businesses thrive by managing and securing their technology and providing quick response and support whenever they need it.
ITS serves the following areas:
Chicago
Detroit
Las Vegas
Los Angeles
Oakland
Olympia
Phoenix
Portland
Reno
Sacramento
San Francisco
Seattle
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