System Administrator I Onsite (Pontiac, MI) at Intellgient Technical Solutions in Pontiac, United States (full-time)

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• • Workstation operating system issues of any kind.
• • Printer issues of any kind.
• • Standard business application (Office, etc.) issues of any kind.

Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

• • Server issues of any kind.
• • Basic and intermediate networking issues.
• • Escalation point for technicians

Job Qualifications:

• • Experience with Windows and Mac OS troubleshooting.
• • Experience with Server 2012 to 2022.
• • Experience with VMWare and Hyper V Virtualization.
• • Experience supporting M365 and Azure.
• • Minimum of three years experience in IT Support or a similar role.
• • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.

• • Experience with Managed Service Providers (MSPs) is highly desirable.
• • Active Server Certifications are preferred.
• • Valid driver\'s license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Utilization: The percentage of time that you are on the clock and billing time to client tickets

CSAT: Scores filled out by clients using the rating system in tickets