📄 Job Description
We are seeking a talented Live Chat Support Specialist to join our team at Tradeweb Markets Inc. The ideal candidate will be responsible for providing exceptional customer service through live chat support to our clients. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.Responsibilities:Respond to customer inquiries and issues via live chat in a timely and professional mannerProvide accurate information and solutions to customer problemsEscalate complex issues to the appropriate team members for resolutionMaintain a high level of customer satisfaction through effective communication and supportDocument and track customer interactions and resolutions in the systemQualifications:1-2 years of experience in customer service or support roleExcellent written and verbal communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving skills and attention to detailExperience with live chat support software is a plus
✅ Requirements
1-2 years of experience in customer service or support roleExcellent written and verbal communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving skills and attention to detailExperience with live chat support software is a plus
⭐ What we offer
⦁Health, Dental, and Vision Plans⦁Short- and Long-Term Disability⦁401k (5% employee match)⦁Life Insurance⦁Critical Illness and Accident Policies ⦁Health Club Membership (up to $50 per Month)⦁Tuition Assistance (for employees still in college)⦁Employee Assistance Program⦁Personal and Vacation Time Holiday Pay
✅ Benefits
- Health Insurance
- Dental Insurance
- Retirement Plan (401k, Pension)
- Flexible Schedule
- Paid Time Off
- Gym Membership or Discounts
💰 Salary
The hourly rate for this job is between $20 and $25.
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ⓘ About the Company Tradeweb Markets Inc.
Tradeweb Markets LLC, an electronic broker-dealer established in 1998, offers trading platforms for financial instruments like interest rates, credit, and equity markets. Initially concentrating on U.S. Treasuries, the company has broadened its services through divisions including Tradeweb LLC and Dealerweb Inc.. Regulated by the SEC and other financial authorities, Tradeweb saw Thomson Reuters acquire a majority stake in 2004, and announced a recent acquisition in 2024. Employee reviews suggest a generally negative company culture.
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