Job Description
We are seeking a talented Live Chat Support Specialist to join our team at Tradeweb Markets Inc. The ideal candidate will be responsible for providing exceptional customer service through live chat support to our clients. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:
Respond to customer inquiries and issues via live chat in a timely and professional manner
Provide accurate information and solutions to customer problems
Escalate complex issues to the appropriate team members for resolution
Maintain a high level of customer satisfaction through effective communication and support
Document and track customer interactions and resolutions in the system
Qualifications:
1-2 years of experience in customer service or support role
Excellent written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail
Experience with live chat support software is a plus
Requirements
1-2 years of experience in customer service or support role
Excellent written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail
Experience with live chat support software is a plus
What we offer
⦁ Health, Dental, and Vision Plans
⦁ Short- and Long-Term Disability
⦁ 401k (5% employee match)
⦁ Life Insurance
⦁ Critical Illness and Accident Policies
⦁ Health Club Membership (up to $50 per Month)
⦁ Tuition Assistance (for employees still in college)
⦁ Employee Assistance Program
⦁ Personal and Vacation Time Holiday Pay
Benefits
- Health Insurance
- Dental Insurance
- Retirement Plan (401k, Pension)
- Flexible Schedule
- Paid Time Off
- Gym Membership or Discounts
Salary
The hourly rate for this job is between $20 and $25.
Contact person
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