English Customer Support Representative – Remote at WorkRoute in Remote (full-time)

WorkRoute is hiring motivated and customer-focused English-speaking Technical Support Representatives to join our remote support team.

In this role, you will assist customers with technical questions and issues, guide them through troubleshooting steps, explain solutions clearly, and escalate more complex cases when necessary.

Main responsibilities

• Assist customers by phone, email, and live chat
• Troubleshoot common technical issues
• Guide customers through step-by-step solutions
• Explain technical information in clear and simple language
• Record customer issues and resolutions accurately
• Escalate advanced or unresolved cases when required
• Follow support procedures and technical documentation
• Maintain a professional and helpful customer experience
• Update support systems and case records when necessary

Good written and spoken English

Strong communication and problem-solving skills

Basic technical knowledge and troubleshooting ability

Comfortable using computers, software, and online tools

Ability to explain technical information clearly

Patient and customer-focused attitude

Good attention to detail

Ability to follow technical procedures

Reliable internet connection and suitable computer

Ability to work independently in a remote environment

Previous technical support experience is preferred, but not required

00% remote work

Competitive compensation

Paid onboarding and technical training

Ongoing support and coaching

Role-specific training

Long-term career opportunities

International working environment

Opportunities to develop technical and customer-service skills

Job Details

Company: WorkRoute

Position: Technical Support Representative

Workplace: 100% Remote

Employment Type: Full-time

Language: English

Experience: Preferred but not required

Training: Paid onboarding and technical training

Start Date: As soon as possible

WorkRoute is a remote-first recruitment and customer experience company connecting talented professionals with opportunities in customer support, sales support, virtual assistance, live chat, email support, call center operations, and technical support.

We focus on building reliable remote teams through a structured recruitment process, paid onboarding, practical training, and ongoing support.

At WorkRoute, we value professionalism, clear communication, reliability, teamwork, and a positive customer-focused approach.

𝐀𝐩𝐩𝐥𝐲 𝐧𝐨𝐰 : 𝐡𝐭𝐭𝐩𝐬://𝐰𝐨𝐫𝐤𝐫𝐨𝐮𝐭𝐞.𝐰𝐨𝐫𝐤/𝐚𝐩𝐩𝐥𝐲