Job description
WorkRoute is hiring Remote English Customer Support Representatives to join our customer experience team.
You will assist customers through phone, live chat, and email, answer questions, resolve issues, and provide a professional and friendly customer experience.
Your responsibilities will include:
- Responding to customer enquiries
- Assisting customers by phone, email, and live chat
- Providing clear and accurate information
- Resolving customer issues professionally
- Recording customer interactions accurately
- Escalating complex cases when necessary
- Following company procedures and service standards
- Maintaining a positive and customer-focused attitude
Requirements & qualifications
Good written and spoken English
Strong communication and listening skills
Professional and customer-focused attitude
Basic computer skills
Ability to learn new systems quickly
Comfortable using email, live chat, and online tools
Reliable internet connection
Suitable computer and remote-work environment
Ability to work independently and follow procedures
Previous customer support experience is preferred, but not required
Benefits
100% remote work
Paid onboarding and training
Competitive compensation
Ongoing support from the WorkRoute team
Role-specific training
International working environment
Long-term career opportunities
Opportunities to develop customer service and communication skills
Professional and supportive remote-work environment
Salary & compensation
Contact information
About WorkRoute
WorkRoute is a remote-first recruitment and customer experience company connecting talented professionals with opportunities in customer support, sales support, virtual assistance, live chat, email support, call center operations, and technical support.
We focus on building reliable remote teams through a structured recruitment process, paid onboarding, practical training, and ongoing support.
At WorkRoute, we value professionalism, clear communication, reliability, teamwork, and a positive customer-focused approach.
𝐀𝐩𝐩𝐥𝐲 𝐧𝐨𝐰 : 𝐡𝐭𝐭𝐩𝐬://𝐰𝐨𝐫𝐤𝐫𝐨𝐮𝐭𝐞.𝐰𝐨𝐫𝐤/𝐚𝐩𝐩𝐥𝐲