Technical Support Specialist (Based in LATAM) at Hostinger in Remote (full-time)

In this role, you will:

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
• Proactively identify and implement improvements to your work, team and department.

Your skills and experience

• Fluent in English (C1 or native), written and spoken.
• Proficiency in Spanish is a bonus.
• Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
• Exceptional communication skills.
• Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

Key information:

• We provide guidance for Hostinger culture, products, and CS operations.
• This is an opportunity that requires rotation-based availability, including some weekend days.
• Being 100% remote, you will need a workspace with reliable high-speed internet connection.

What you get:

• 🚀360 Growth: We provide limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
• 🎯Freedom & Responsibility: Work on your terms, whether from the comfort of home or anywhere in the world. With a home office budget, you can create a personalized and productive workspace. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate every week.

💪Wellness Simplified: Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.

• 🎉Work Hard, Party Hard: Recognize hard work with company events like Town Hall, Meet the Client initiatives, team-building experiences, and workations. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Globally recognized web host
Launched in 2004 as a Lithuania-based tech startup, Hostinger is now a leading provider of web hosting solutions, and we serve over 3 million people from 150+ countries
Staying true to our reputation as the fastest-growing hosting brand of 2020*, we’ll continue to improve our services, unlock new markets, and be a part of even more success stories.