Technical Support Specialist (Based in LATAM) at Hostinger in Remote (full-time)

In this role, you will:

- Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.

- Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.

- Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

- Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.

- Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.

- Proactively identify and implement improvements to your work, team and department.

Your skills and experience

- Fluent in English (C1 or native), written and spoken.

- Proficiency in Spanish is a bonus.

- Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.

- Exceptional communication skills.

- Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

Key information:

- We provide guidance for Hostinger culture, products, and CS operations.

- This is an opportunity that requires rotation-based availability, including some weekend days.

- Being 100% remote, you will need a workspace with reliable high-speed internet connection.

Person: Mr Connor Hostick

Email: connor.hostick@hostinger.com