📄 Job Description
In this role, you will:• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.• Proactively identify and implement improvements to your work, team and department.
✅ Requirements
Your skills and experience• Fluent in English (C1 or native), written and spoken.• Proficiency in Spanish is a bonus.• Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.• Exceptional communication skills.• Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).Key information:• We provide guidance for Hostinger culture, products, and CS operations.• This is an opportunity that requires rotation-based availability, including some weekend days.• Being 100% remote, you will need a workspace with reliable high-speed internet connection.
⭐ What we offer
What you get:? 360 Growth: We provide limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.? Freedom & Responsibility: Work on your terms, whether from the comfort of home or anywhere in the world. With a home office budget, you can create a personalized and productive workspace. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate every week.?Wellness Simplified: Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.? Work Hard, Party Hard: Recognize hard work with company events like Town Hall, Meet the Client initiatives, team-building experiences, and workations. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.
✅ Benefits
- Flexible Schedule
- Paid Time Off
💰 Salary
The hourly rate for this job is under $10.
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ⓘ About the Company Hostinger
Globally recognized web host
Launched in 2004 as a Lithuania-based tech startup, Hostinger is now a leading provider of web hosting solutions, and we serve over 3 million people from 150+ countries
Staying true to our reputation as the fastest-growing hosting brand of 2020*, we’ll continue to improve our services, unlock new markets, and be a part of even more success stories.
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