CUSTOMER SERVICE EXECUTIVE at Gamage Recruiters (PVT) LTD in Colombo 03, Sri Lanka (full-time)

Customer Service Executive to manage customer complaints and service-related concerns while ensuring timely, effective, and professional resolution. This role is critical in maintaining strong customer relationships, protecting brand reputation, and driving continuous service improvement.

• • Degree in Business Administration, Marketing, Management, or a related field
• • Minimum 2–4 years of experience in customer service or complaints handling
• • FMCG or Manufacturing industry experience will be an added advantage
• • Strong communication skills
• • Good problem-solving and conflict-handling skills
• • Ability to work under pressure and manage multiple customer issues effectively
• • Proficiency in MS Office and CRM systems will be an added advantage
• • Strong customer-focused mindset with excellent interpersonal skills