IT Manager at Epicenter Technologies Pvt. Ltd. in Durban, South Africa (full-time)

Roles / Responsibilities:The IT Manager will oversee all aspects of IT operations, combining hands-on technical depth with leadership skills to ensure secure, reliable, and cost-effective technology services. This includes server hardware, networking, cloud services, endpoint security, and leading a team of desktop engineers. This also includes:•Windows Server, Active Directory, and Group Policy management.•Office 365 administration (Exchange Online, Teams, SharePoint).•Oversee site network (firewalls, switches, router, MPLS, internet links).•Patch management and endpoint protection platforms.•Support ISO 27001, PCI DSS, and other IT audits with documentation and evidence.•Maintain IT asset inventory, network diagrams, and system documentation.•Report KPIs on uptime, ticket closure rates, and patch/security compliance.•Manage ISP, telecom, hardware, and software vendors; ensure SLA adherence.•Act as site IT liaison with enterprise IT leadership for strategic initiatives.•Manage Dell PowerEdge servers: installation, upgrades, firmware updates, RAID/storage configuration, and hardware lifecycle management.•Administer Windows Server roles (Active Directory, DNS, DHCP, Group Policy).•Monitor server performance, capacity, and health proactively.•Ensure preventive maintenance, spares management, and vendor support contracts are in place.•Monitor compliance of endpoints•Oversee desktop engineers in delivering timely support for users.•Drive user satisfaction through proactive desktop health checks and feedback.Management Skills:•Team leadership: coaching, mentoring, and conflict resolution.•Project management: planning, execution, and delivery of IT initiatives.•Vendor and contract management.•Budgeting and resource planning.•Strong troubleshooting, problem-solving, and decision-making ability.•Strong communication and stakeholder engagement. •Very Good English Communication Skills and Good E-mail Etiquettes•Adaptable with working hours•Build trust and credibility with end users, leadership, and team members.Domain Skills:Active Directory & Domain Services•User/group management, Group Policy Objects (GPOs), organizational units.•AD replication, domain trust, DNS/DHCP integration.•Password policies and account lockout troubleshooting.Server / Server Hardware•Dell PowerEdge servers (iDRAC, RAID, firmware, storage).•Patch management for servers and endpoints.Networking•Oversee site network (firewalls, switches, router, MPLS, internet links).Endpoint Management•Trellix endpoint security: Troubleshooting, deployment, reporting•Patch management tools: deployment, reporting, compliance.•Imaging and deployment of desktops/laptops.Security & Compliance•IT security standards (ISO 27001, PCI DSS awareness).•Backup and recovery processes.•Log monitoring and escalation of suspicious activity.Collaboration with HQ IT•Aligning site configurations with enterprise IT policies.

•Bachelor’s degree in Information Technology, Computer Science, or related field•Microsoft 365 Certified: Administrator Associate•Cisco CCNA/CCNP•ITIL v4 Foundation•CompTIA Security+ or similar

Competitive salary

The salary range for this position is between $ 25.000 - $50.000

Mr. Harsh Badiani
Human Resources
harsh.badiani@epicentertechnology.com
https://epicenter.tech/