Tele Debt Collection & Recovery Officer at IBS BUSINESS SOLUTION PVT LTD in karachi, Pakistan (full-time)

Conduct skip tracing to locate customers and verify updated contact information.

Make professional outbound phone calls to customers regarding outstanding debts.

Conduct regular phone follow-ups and maintain effective communication with customers.

Communicate with customers through email and other approved communication channels.

Review customer documents, account details, payment history, and relevant records.

Negotiate and discuss suitable payment arrangements with customers within company guidelines.

Maintain accurate records of customer interactions, promises to pay, and collection activities.

Follow up on agreed payment commitments and ensure timely updates.

Handle customer queries professionally and provide appropriate information regarding their accounts.

Escalate complex or unresolved cases to the relevant supervisor or department.

Maintain confidentiality of customer information and comply with company policies and applicable regulations.

Achieve assigned collection targets and performance KPIs.

Previous experience in debt collection, recovery, telesales, customer service, or call center operations is preferred.

Strong verbal and written communication skills.

Good negotiation and persuasion abilities.

Comfortable making frequent outbound calls and conducting follow-ups.

Basic computer skills and ability to work with CRM/collection systems.

Strong attention to detail when reviewing customer documents and account information.

Ability to work under pressure and meet collection targets.

Professional, persistent, and customer-focused approach.

Debt Recovery | Skip Tracing | Outbound Calling | Email Communication | Customer Follow-Up | Negotiation | Document Review | Customer Service | CRM/Data Entry | Target Achievement

Salary+Incentive

Send your Cv to hr@ibsbusinessolution.com

We are a Pakistan-based debt collection and recovery agency with more than 10 years of extensive experience in the UAE debt collection industry. Our team specializes in helping businesses recover outstanding payments efficiently, professionally, and ethically while maintaining valuable client relationships.

Having successfully managed debt recovery cases across Dubai and the UAE, we understand the complexities of commercial collections, consumer debt recovery, and cross-border debt management. Our expertise enables us to provide customized recovery solutions for businesses of all sizes, including SMEs, large corporations, financial institutions, and service providers.

Our Services
Commercial Debt Collection
Corporate Debt Recovery
Consumer Debt Collection
B2B Collections
Outstanding Invoice Recovery
Skip Tracing & Debtor Location Services
Negotiation & Settlement Management
Legal Recovery Coordination
International Debt Recovery Support.

Experienced Professionals

With more than 8 years of UAE debt collection experience, our team understands local business practices, regulations, and recovery strategies.

Professional Approach

We maintain a respectful and ethical collection process that protects our clients\' reputation while maximizing recovery rates.

Cost-Effective Solutions

Our services help businesses improve cash flow without the expense of maintaining an in-house recovery department.

Confidentiality & Compliance

We handle all cases with strict confidentiality and professionalism, ensuring compliance with applicable laws and regulations.

Our Mission

To provide effective, ethical, and results-driven debt recovery solutions that help businesses improve cash flow, reduce financial risk, and focus on growth.

https://www.ibsbusinessolution.com/

Website
https://www.ibsbusinessolution.com