Job Description
? Job Description
Position: Remote Customer Service Representative
Location: Remote / Work from Home
Job Type: Full-time / Part-time
We are looking for a highly motivated and customer-oriented individual to join our team as a Remote Customer Service Representative. In this role, you will be the first point of contact for our customers, providing support and assistance through various communication channels such as email, chat, and phone.
You’ll work closely with other team members to ensure that customer inquiries are resolved quickly and efficiently while maintaining a high level of satisfaction.
?️ Key Responsibilities
Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Resolve product or service problems by clarifying the customer’s complaint and finding the best solution
Maintain accurate records of customer interactions using internal systems
Escalate complex issues to the appropriate department when necessary
Follow communication procedures, guidelines, and policies
Stay up to date on product knowledge and company updates
Deliver a high standard of service and represent the company in a positive way
Requirements
Position: Remote Customer Service Representative
-High school diploma or equivalent (Bachelor’s degree is a plus)
-Proven experience in customer service or a similar role (remote experience preferred)
-Excellent communication skills, both written and verbal
-Stable internet connection and a quiet home working environment
-Tech-savvy – comfortable using CRM systems, email, chat, and support tools
-Strong time management and ability to work independently
-Customer-focused mindset with empathy and problem-solving skills
-Multilingual skills are a plus (especially English, French, German, or Spanish)
-Flexible availability, including weekends or evenings depending on the shift
-Ability to handle stressful situations and high-volume inquiries with professionalism
What we offer
Fully remote position – work from the comfort of your home
Flexible working hours – depending on shift availability
Competitive salary with performance-based bonuses
Paid training and ongoing support to help you grow
International work environment with a diverse, friendly team
Opportunities for career development and internal promotions
Work-life balance and respect for your time
Engaging team culture with virtual events and communication
Access to the latest tools and technologies for remote work
Benefits
- Flexible Schedule
- Paid Time Off
Salary
The salary range for this position is under 25.000
Contact person
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