Remote Customer Service Representative at Cloud Clerk in Remote (part-time)

• • Job Description

Position: Remote Customer Service Representative

Location: Remote / Work from Home

Job Type: Full-time / Part-time

We are looking for a highly motivated and customer-oriented individual to join our team as a Remote Customer Service Representative. In this role, you will be the first point of contact for our customers, providing support and assistance through various communication channels such as email, chat, and phone.

You’ll work closely with other team members to ensure that customer inquiries are resolved quickly and efficiently while maintaining a high level of satisfaction.

Key Responsibilities

• • Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• • Resolve product or service problems by clarifying the customer’s complaint and finding the best solution
• • Maintain accurate records of customer interactions using internal systems
• • Escalate complex issues to the appropriate department when necessary
• • Follow communication procedures, guidelines, and policies
• • Stay up to date on product knowledge and company updates
• • Deliver a high standard of service and represent the company in a positive way

Position: Remote Customer Service Representative

• • High school diploma or equivalent (Bachelor’s degree is a plus)
• • Proven experience in customer service or a similar role (remote experience preferred)
• • Excellent communication skills, both written and verbal
• • Stable internet connection and a quiet home working environment
• • Tech-savvy – comfortable using CRM systems, email, chat, and support tools
• • Strong time management and ability to work independently
• • Customer-focused mindset with empathy and problem-solving skills
• • Multilingual skills are a plus (especially English, French, German, or Spanish)
• • Flexible availability, including weekends or evenings depending on the shift
• • Ability to handle stressful situations and high-volume inquiries with professionalism