📄 Job Description
• About the RoleAs a Customer Support Agent, you’ll play a key role in ensuring our retail sports betting shops run smoothly and efficiently. You’ll be the first point of contact for shop staff, providing real-time support on technical issues, betting platform inquiries, customer transactions, and operational procedures. Your focus will be on delivering prompt, knowledgeable, and friendly assistance to ensure a seamless customer experience in every shop.• Key Responsibilities• Provide first-line support to retail betting shops via phone, chat, and email.• Troubleshoot and resolve technical, operational, and transactional issues in real time.• Support shop teams with betting terminal functionality, system updates, and network connectivity.• Log, track, and escalate incidents to the IT or Operations teams as needed.• Monitor system performance and report irregularities or outages.• Assist with account verification, ticket validation, and settlement queries.• Maintain up-to-date knowledge of company sports betting products, odds formats, promotions, and procedures.• Collaborate with field operations, risk, and customer service teams to ensure consistent support.• Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.• Deliver service excellence in line with company standards and compliance requirements.
✅ Requirements
•Qualifications & Experience•Previous experience in customer support, retail operations, or IT helpdesk, ideally within the sports betting or gaming industry.•Strong understanding of sports betting systems, odds, and retail betting processes.•Excellent communication and problem-solving skills.•Ability to multi-task and stay calm under pressure in a fast-paced environment.•Basic technical knowledge of POS systems, terminals, and network troubleshooting.•Proficiency in MS Office and ticket management tools (e.g., Jira, Zendesk).•Flexibility to work shifts, weekends, and public holidays as required.•Key Competencies•Customer-focused mindset•Attention to detail•Team collaboration•Initiative and accountability•Adaptability and resilience•Strong analytical and troubleshooting ability•Languages: German (ideally native speaker), English, Danish would be an asset.
⭐ What we offer
•What We Offer•Competitive salary and performance bonuses•Comprehensive training on betting systems and products•Opportunities for career growth within a leading sports betting operator•A supportive and dynamic team environment
✅ Benefits
- Flexible Schedule
- Paid Time Off
💰 Salary
The salary range for this position is $under 25.000
Contact person
ⓘ About the Company netX Betting Limited
About us
sportwetten.de is operated by NetX Betting Ltd., which has been licensed under gambling law since 2006, and sportwetten.de GmbH, which was founded in 2018. Both NetX Betting Ltd. and sportwetten.de GmbH are subsidiaries of the listed pferdewetten.de AG, which is based in Düsseldorf\'s Medienhafen.
With the evident domain sportwetten.de, we provide the best entertainment in the German-speaking world and, despite all seriousness, stand out from the competition through humorous campaigns and innovative data refinement.
In Germany, we have been an officially licensed sports betting operator since 2020, under the supervision of the Joint Gambling Authority of the Länder (GGL). We are also a member of the German Sports Betting Association (DSWV).
Advantages:
Transparency: All parties involved have access to the complete process.
Continuity: No interruption in case of absences.
Central Repository: Complete, searchable history in one place.
Efficiency: Faster response times and less friction.
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