Team lead content moderator - Japanese native at Kels global ventures in Kuala Lumpur, Malaysia (full-time)

We are #hiring #Teamlead #Japanese

*ROLE: Team Lead - Native Japanese (Content Moderator)*

• 📌Location: Kuala Lumpur Sentral, Malaysia.

• ✅Salary Max: RM 12,500 + KPI RM 600 + Night shift allowance

✅Permanent Job

✅Language: Japanese + English

• ✅Shift: Rotational shift
• ✅Headcounts: 2
• ✅Joining Date: ASAP
• ✅Diploma or Bachelor 's degree - with at least 1 year Team lead experience in Content Moderator/Customer Service experience

*✅Roles & Responsibilities: *

• Managing a team of 15 to 25 FTE's
• To understand the complete process and its SLA.
• Review user flagging reports regarding website content.
• Ability to gauge the caliber of agents and train them accordingly
• Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
• Ensure that the internal/external targets are meet and the team shows continual improvement month on month.
• Communicate effectively with the client to resolve issues and disseminate updates on the floor.
• Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.
• Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team
• Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
• Timely closure of all processes and other requirements for self and Team.
• To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards
• Ensure feedback for the process/Continuous Process improvement.
• Team's Career Planning/manage team performance & expectation
• Evaluation of operational practices and procedures.
• Participate in client call, calibration calls
• Good excel and presentation Skills

*✅Skills*–

• Excellent verbal and written communication skills.
• Should be willing to work in shifts along with the team in customer business time.
• Overall should be a good team player with willingness to learn and drive to achieve.
• Practice and focused on Metrics.
• Good Excel skills and Reporting knowledge
• Should be able to drive Continuous Improvement in process.

*NOTE: The paperwork and relocation expenses will be handled by the company*

Diploma or Degree with atleast one year team lead experience as content moderator/customer service

Attractive salary

Relocation costs

Health insurance

Hotel accomodations

We are an agency dedicated to matching the most suitable candidates with available job vacancies.