Team lead content moderator - Japanese native at Kels global ventures in Kuala Lumpur, Malaysia (full-time)

We are #hiring #Teamlead #Japanese*ROLE: Team Lead - Native Japanese (Content Moderator)*? Location: Kuala Lumpur Sentral, Malaysia.✅ Salary Max: RM 12,500 + KPI RM 600 + Night shift allowance ✅Permanent Job✅Language: Japanese + English ✅ Shift: Rotational shift ✅ Headcounts: 2✅ Joining Date: ASAP ✅ Diploma or Bachelor \'s degree - with at least 1 year Team lead experience in Content Moderator/Customer Service experience *✅Roles & Responsibilities:** Managing a team of 15 to 25 FTE\'s * To understand the complete process and its SLA. * Review user flagging reports regarding website content. * Ability to gauge the caliber of agents and train them accordingly* Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency. * Ensure that the internal/external targets are meet and the team shows continual improvement month on month. * Communicate effectively with the client to resolve issues and disseminate updates on the floor. * Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize. * Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team * Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues * Timely closure of all processes and other requirements for self and Team. * To lead a team\'s available resources in order to deliver a quality service to customers in line with agreed service standards * Ensure feedback for the process/Continuous Process improvement. * Team\'s Career Planning/manage team performance & expectation * Evaluation of operational practices and procedures. * Participate in client call, calibration calls * Good excel and presentation Skills *✅Skills*–* Excellent verbal and written communication skills.* Should be willing to work in shifts along with the team in customer business time.* Overall should be a good team player with willingness to learn and drive to achieve.* Practice and focused on Metrics.* Good Excel skills and Reporting knowledge* Should be able to drive Continuous Improvement in process.*NOTE: The paperwork and relocation expenses will be handled by the company*

Diploma or Degree with atleast one year team lead experience as content moderator/customer service

Attractive salary Relocation costs Health insurance Hotel accomodations

The salary range for this position is between $ 25.000 - $50.000

Henry mbagwu
+2349136342350
okechika.mbagwu@recruitifyhr.com
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