Team lead content moderator - Japanese native at Kels global ventures in Kuala Lumpur, Malaysia (full-time)

Job Description

We are #hiring #Teamlead #Japanese

*ROLE: Team Lead - Native Japanese (Content Moderator)*

? Location: Kuala Lumpur Sentral, Malaysia.

✅ Salary Max: RM 12,500 + KPI RM 600 + Night shift allowance

✅Permanent Job
✅Language: Japanese + English
✅ Shift: Rotational shift
✅ Headcounts: 2
✅ Joining Date: ASAP
✅ Diploma or Bachelor \'s degree - with at least 1 year Team lead experience in Content Moderator/Customer Service experience

*✅Roles & Responsibilities:*
* Managing a team of 15 to 25 FTE\'s
* To understand the complete process and its SLA.
* Review user flagging reports regarding website content.
* Ability to gauge the caliber of agents and train them accordingly
* Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
* Ensure that the internal/external targets are meet and the team shows continual improvement month on month.
* Communicate effectively with the client to resolve issues and disseminate updates on the floor.
* Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.
* Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team
* Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
* Timely closure of all processes and other requirements for self and Team.
* To lead a team\'s available resources in order to deliver a quality service to customers in line with agreed service standards
* Ensure feedback for the process/Continuous Process improvement.
* Team\'s Career Planning/manage team performance & expectation
* Evaluation of operational practices and procedures.
* Participate in client call, calibration calls
* Good excel and presentation Skills

*✅Skills*–
* Excellent verbal and written communication skills.
* Should be willing to work in shifts along with the team in customer business time.
* Overall should be a good team player with willingness to learn and drive to achieve.
* Practice and focused on Metrics.
* Good Excel skills and Reporting knowledge
* Should be able to drive Continuous Improvement in process.
*NOTE: The paperwork and relocation expenses will be handled by the company*

Requirements

Diploma or Degree with atleast one year team lead experience as content moderator/customer service

What we offer

Attractive salary
Relocation costs
Health insurance
Hotel accomodations

Benefits

Salary

The salary range for this position is between $ 25.000-$50.000

Contact person