Customer success specialist at Kels global ventures in Kuala Lumpur, Malaysia (full-time)

We are currently #hiring #Japanese

ROLE: *Customer Success Specialist – Japanese (Native and non native)

• ✅*Responsibilities:*

• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirement: Fresh graduates are welcome, cs experience preferred, who has diploma with CS experiences 3 - 5 yrs, or degree holder. If high school graduated person, must have Call centre CS experiences. / If Perfomance is good after joined 6 months, allowed to WFH.

*Requirements: *

• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• Prior working experiences in customer-oriented product environment, consulting, or operations role
• Ability to follow process and collaborate effectively to work in a team
• Excellent written and communication skills in native and English language
• Basic knowledge on Social media platforms as well as Computer operations

• ✅*Preferred Qualifications:*

• Inbound calls, email and chat support experience as an advantage.
• Have exceptional grammar typing accuracy skills – experience with business communication
• Patience when handling tough cases
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
• Flexible in shifting schedule

Relocation costs

Health insurance

Hotel accomodations

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