Customer success specialist at Kels global ventures in Kuala Lumpur, Malaysia (full-time)

We are currently #hiring #Japanese

ROLE: *Customer Success Specialist – Japanese (Native and non native)

✅ *Responsibilities:*

• • Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• • Identify customer needs and assist them in using specific features and functionalities in the social media platform
• • Follow-up with customers to ensure their technical issues are resolved
• • Become and remain knowledgeable about social media products and community standards
• • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• • Identify inefficiencies in workflows and suggest solutions
• • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirement: Fresh graduates are welcome, cs experience preferred, who has diploma with CS experiences 3 - 5 yrs, or degree holder. If high school graduated person, must have Call centre CS experiences. / If Perfomance is good after joined 6 months, allowed to WFH.

*Requirements:*

• • Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• • Prior working experiences in customer-oriented product environment, consulting, or operations role
• • Ability to follow process and collaborate effectively to work in a team
• • Excellent written and communication skills in native and English language
• • Basic knowledge on Social media platforms as well as Computer operations

✅ *Preferred Qualifications:*

• • Inbound calls, email and chat support experience as an advantage.
• • Have exceptional grammar typing accuracy skills – experience with business communication
• • Patience when handling tough cases
• • High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
• • Flexible in shifting schedule

Relocation costs

• • Health insurance
• • Hotel accomodations