Job description

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Maintain basic knowledge of client products and/or services.
Prepare complete and accurate work including appropriately notating accounts as required
Track, document and retrieve information in call tracking database.

Requirements & qualifications

Eligibility-

Proficient in Mandarin (Read/Write/Speak)
Minimum 1 year Experience in customer service, outbound calls, emails and live chats.
Knowledge in social media platforms.

A bright, modern, and exciting place to work with excellent facilities.
Great work culture and supportive colleagues
Career growth opportunities
Annual reward and recognition events
Medical benefits
Career growth opportunities: Concentrix offers a variety of career paths, from entry-level to

management roles and encourages internal promotions. You can build a career with the company

and acquire new skills through training and development programs.

Diversity and inclusivity: Concentrix values diversity and inclusivity and is committed to creating an

inclusive work environment for its employees. The company celebrates differences and promotes a

culture of respect and acceptance.

Competitive compensation and benefits: Concentrix offers competitive salaries, bonuses, and

benefits packages that include medical, dental, and vision insurance, retirement plans, and paid time

off. The company also offers employee discounts on various products and services.

Work-life balance: Concentrix offers flexible work arrangements, such as remote work and flexible

schedules, to help employees balance work and personal life. The company also offers employee

assistance programs and wellness initiatives to support employees' well-being.

Innovation and technology: Concentrix is a leader in digital transformation and leverages innovative

technologies to improve customer experiences. As an employee, you will have the opportunity to

work with cutting-edge technologies and learn new skills.

Social responsibility: Concentrix is committed to making a positive impact on society and the

environment through various corporate social responsibility initiatives. As an employee, you can

participate in volunteer programs and contribute to making a difference in your community.

$under 25000 per year

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