Customer Service Representative at Lancesoft in Kuala Lumpur, Malaysia (full-time)

Job Description:

• • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• • Maintain basic knowledge of client products and/or services.
• • Prepare complete and accurate work including appropriately notating accounts as required
• • Track, document and retrieve information in call tracking database.

• • Eligibility-
• • Proficient in Mandarin (Read/Write/Speak)
• • Minimum 1 year Experience in customer service, outbound calls, emails and live chats.
• • Knowledge in social media platforms.