Customer Service Representative at Lancesoft in Kuala Lumpur, Malaysia (full-time)

Job Description:

• • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• • Maintain basic knowledge of client products and/or services.
• • Prepare complete and accurate work including appropriately notating accounts as required
• • Track, document and retrieve information in call tracking database.

Eligibility-

• • Proficient in Mandarin (Read/Write/Speak)
• • Minimum 1 year Experience in customer service, outbound calls, emails and live chats.
• • Knowledge in social media platforms.

• • A bright, modern, and exciting place to work with excellent facilities.
• • Great work culture and supportive colleagues
• • Career growth opportunities
• • Annual reward and recognition events
• • Medical benefits
• • Career growth opportunities: Concentrix offers a variety of career paths, from entry-level to
• • management roles and encourages internal promotions. You can build a career with the company
• • and acquire new skills through training and development programs.
• • Diversity and inclusivity: Concentrix values diversity and inclusivity and is committed to creating an
• • inclusive work environment for its employees. The company celebrates differences and promotes a
• • culture of respect and acceptance.
• • Competitive compensation and benefits: Concentrix offers competitive salaries, bonuses, and
• • benefits packages that include medical, dental, and vision insurance, retirement plans, and paid time
• • off. The company also offers employee discounts on various products and services.
• • Work-life balance: Concentrix offers flexible work arrangements, such as remote work and flexible
• • schedules, to help employees balance work and personal life. The company also offers employee
• • assistance programs and wellness initiatives to support employees\' well-being.
• • Innovation and technology: Concentrix is a leader in digital transformation and leverages innovative
• • technologies to improve customer experiences. As an employee, you will have the opportunity to
• • work with cutting-edge technologies and learn new skills.
• • Social responsibility: Concentrix is committed to making a positive impact on society and the
• • environment through various corporate social responsibility initiatives. As an employee, you can
• • participate in volunteer programs and contribute to making a difference in your community.