Customer Service Representative (Hong Kong Market) at Nityo Infotech in Kuala Lumpur, Malaysia (full-time)

Location: KL Sentral, Kuala Lumpur

Relocation Support Provided (for Hong Kong Nationals)

About the Role

We’re looking for passionate Hong Kong nationals to join our Customer Service team supporting a leading video-based social media platform. You’ll be part of a dynamic, multicultural team based in Kuala Lumpur, assisting users through chat, email, or call while ensuring a high-quality experience.

This role is ideal for fresh graduates or individuals with customer-facing experience who want to grow their career in a global service environment.

Key Responsibilities

• Provide professional and timely support to users from the Hong Kong market.
• Handle inquiries, feedback, and issue escalations via chat, email, or phone.
• Deliver exceptional service quality while maintaining platform integrity and user satisfaction.
• Communicate effectively in Cantonese and English (B2 level).
• Collaborate with internal teams to resolve technical or policy-related issues.
• Contribute to team initiatives for service improvement and user engagement.

>Hong Kong nationals only (visa sponsorship provided).

>Fresh graduates are welcome; relevant customer service or content moderation experience is an advantage.

>Proficiency in Cantonese and English (minimum B2 level).

>Strong communication, problem-solving, and interpersonal skills.

>Open to relocation to Kuala Lumpur, Malaysia.

>Visa sponsorship and full relocation support.

>Flight ticket and early accommodation allowance (until permanent housing is arranged).

>Competitive salary package with performance incentives.

>Opportunity to work in a vibrant, inclusive, and global environment.

>Career growth in a fast-moving digital and social media industry.

Nityo Infotech is a rapidly growing global IT services and solutions firm headquartered in Plainsboro, New Jersey, USA. Since its establishment in 2006, Nityo has expanded its presence to 40+ countries, serving more than 3,000 clients across a wide variety of industries.