Job Description
Location: KL Sentral, Kuala Lumpur
- • Relocation Support Provided (for Hong Kong Nationals)
- • About the Role
We’re looking for passionate Hong Kong nationals to join our Customer Service team supporting a leading video-based social media platform. You’ll be part of a dynamic, multicultural team based in Kuala Lumpur, assisting users through chat, email, or call while ensuring a high-quality experience.
This role is ideal for fresh graduates or individuals with customer-facing experience who want to grow their career in a global service environment.
Key Responsibilities
- • Provide professional and timely support to users from the Hong Kong market.
- • Handle inquiries, feedback, and issue escalations via chat, email, or phone.
- • Deliver exceptional service quality while maintaining platform integrity and user satisfaction.
- • Communicate effectively in Cantonese and English (B2 level).
- • Collaborate with internal teams to resolve technical or policy-related issues.
- • Contribute to team initiatives for service improvement and user engagement.
Requirements & Qualifications
- • >Hong Kong nationals only (visa sponsorship provided).
- • >Fresh graduates are welcome; relevant customer service or content moderation experience is an advantage.
- • >Proficiency in Cantonese and English (minimum B2 level).
- • >Strong communication, problem-solving, and interpersonal skills.
- • >Open to relocation to Kuala Lumpur, Malaysia.
Salary & Compensation
Contact Information
About Nityo Infotech
Nityo Infotech is a rapidly growing global IT services and solutions firm headquartered in Plainsboro, New Jersey, USA. Since its establishment in 2006, Nityo has expanded its presence to 40+ countries, serving more than 3,000 clients across a wide variety of industries.
Interested in this position?
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