Customer Service Advisor at Lancesoft in Kuala Lumpur, Malaysia (full-time)

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database.

Eligibility-

-Diploma or Bachelor's Degree in any field

-Minimum 1 year Experience in customer service, outbound calls, emails and live chats.

-Can work on a rotational shift on a weekend

-Knowledge in social media platforms

A competitive salary with performance-related pay and early morning shift allowance • A bright, modern, and exciting place to work with excellent facilities. • Great work culture and supportive colleagues • Career growth opportunities • Annual reward and recognition events • Medical benefits

Work force Solution