Job Description
Job Description:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required
- Track, document and retrieve information in call tracking database.
Requirements
Eligibility-
-Diploma or Bachelor\'s Degree in any field
-Minimum 1 year Experience in customer service, outbound calls, emails and live chats.
-Can work on a rotational shift on a weekend
-Knowledge in social media platforms
What we offer
A competitive salary with performance-related pay and early morning shift allowance • A bright, modern, and exciting place to work with excellent facilities. • Great work culture and supportive colleagues • Career growth opportunities • Annual reward and recognition events • Medical benefits
Benefits
- Health Insurance
Salary
The salary range for this position is under 25.000
Contact person
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