Job Description
ROLE: Native Japanese- Customer Services
? Location: Kuala Lumpur Sentral, Malaysia.
- • �� Total Salary: RM 9,000+ RM 300 KPI Allowance
- • ��Project: Travel Account (Airline)
- • ��Language: Japanese
- • ��Headcounts: 10
- • ��Work hour: Rotational shift (5 days a week, 2 days off)
- • ��Joining Date: ASAP
- • ��Education: Diploma & Degrees
- • ��Experience: at least 1 Customer Servie experience.
- • �� Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
- • �� Primary Job Functions:
- • . Answer incoming calls including email and chat in a timely manner
- • . Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- • . Build sustainable relationships and engage customers by taking the extra mile
- • . Keep the customer’s privacy and protect customer information
- • . Meet personal/team qualitative and quantitative targets
- • . Handle simple to difficult inquiries in a given span of time .
Requirements & Qualifications
- • ��Education: Diploma & Degrees
- • ��Experience: at least 1 Customer Servie experience.
Salary & Compensation
Annual Salary: $25000-50000
Contact Information
About Recruitify Sdn Bhd
We are a boutique Staffing Firm based out of Kuala Lumpur. The team has been helping organizations find their Right-Fit employees all across the world
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