Native Japanese - Customer Services Advisor at Recruitify Sdn Bhd in Kuala Lumpur Sentral, Kuala Lumpur, Malaysia. (full-time)

ROLE: Native Japanese- Customer Services? Location: Kuala Lumpur Sentral, Malaysia.✅ Total Salary: RM 9,000+ RM 300 KPI Allowance✅Project: Travel Account (Airline)✅Language: Japanese ✅Headcounts: 10✅Work hour: Rotational shift (5 days a week, 2 days off)✅Joining Date: ASAP✅Education: Diploma & Degrees ✅Experience: at least 1 Customer Servie experience.✅ Primary Job Functions:The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries.

The team roughly handles 90% inbound inquiries and 10% back office work.

Responsibilities are conducted via phone, email and chat. ✅ Primary Job Functions:- Answer incoming calls including email and chat in a timely manner- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives- Build sustainable relationships and engage customers by taking the extra mile- Keep the customer’s privacy and protect customer information- Meet personal/team qualitative and quantitative targets- Handle simple to difficult inquiries in a given span of time .

✅Education: Diploma & Degrees ✅Experience: at least 1 Customer Servie experience.

✅ Benefit:

- Annual Leave

- Career Progression

- AIA Insurance Coverage

- Salary Increment every yearNOTE: Relocation expenses and Papers work will be handled by the company.

The salary range for this position is between $ 25.000 - $50.000

Nuwa Zhangwei
Human Resource
+60 11-5178 8343
Nuwa.zhangwei@recruitifyhr.com
https://www.linkedin.com/company/recruitify-hr/