Native Japanese - Customer Services Advisor at Recruitify Sdn Bhd in Kuala Lumpur Sentral, Kuala Lumpur, Malaysia. (full-time)

ROLE: Native Japanese- Customer Services

? Location: Kuala Lumpur Sentral, Malaysia.

✅ Total Salary: RM 9,000+ RM 300 KPI Allowance

✅Project: Travel Account (Airline)

✅Language: Japanese

✅Headcounts: 10

✅Work hour: Rotational shift (5 days a week, 2 days off)

✅Joining Date: ASAP

✅Education: Diploma & Degrees

✅Experience: at least 1 Customer Servie experience.

✅ Primary Job Functions:

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

✅ Primary Job Functions:

• • Answer incoming calls including email and chat in a timely manner
• • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• • Build sustainable relationships and engage customers by taking the extra mile
• • Keep the customer’s privacy and protect customer information
• • Meet personal/team qualitative and quantitative targets
• • Handle simple to difficult inquiries in a given span of time .

✅Education: Diploma & Degrees

✅Experience: at least 1 Customer Servie experience.

✅ Benefit:

• • Annual Leave
• • Career Progression
• • AIA Insurance Coverage
• • Salary Increment every year

NOTE: Relocation expenses and Papers work will be handled by the company.