Technical Lead at Ensoft in Japan (contract)

Job Title: Technical Implementation Lead

Location: Japan(Tokyo)

Languages : Both English and Local

Job Type: 6 Months Contract ,Extendable.

Experience : 8-12 Years

Availability: Immediate joiners Preferred.

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Job Summary:

We are seeking a highly skilled and hands-on Technical Implementation Lead to drive the end-to-end implementation of intelligent automation solutions, including Workflows, Chatbots, and IVR systems. The ideal candidate will have a strong technical background, exceptional problem-solving abilities, and experience leading cross-functional teams in delivering customer-facing and internal automation tools.

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Key Responsibilities:

• Lead end-to-end implementation of business process workflows, AI/ML-driven chatbots, and IVR systems.
• Collaborate with product owners, solution architects, and business stakeholders to gather requirements and translate them into technical specifications.
• Design, develop, test, and deploy automation solutions using platforms such as ServiceNow, Twilio, Genesys, Dialogflow, AWS Lex, Microsoft Power Platform].
• Create and optimize complex workflows for efficiency, automation, and user experience.
• Oversee the integration of chatbot and IVR solutions with backend systems, CRMs, and third-party platforms.
• Ensure proper configuration, customization, and ongoing maintenance of solutions.
• Act as the technical SME and provide hands-on support in troubleshooting, bug fixing, and performance tuning.
• Maintain comprehensive documentation including process flows, system designs, and configuration guides.
• Ensure that all implementations meet enterprise security, compliance, and quality standards.
• Mentor junior developers and implementation specialists as needed.
• Stay current with emerging technologies in the automation and conversational AI space.
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Required Qualifications:

• Bachelor\\\'s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).
• 5+ years of experience in technical solution design and implementation.
• Strong hands-on experience with workflow automation tools, chatbot platforms, and IVR systems.
• Experience with scripting or programming languages such as JavaScript, Python, or Node.js.
• Familiarity with RESTful APIs, webhooks, and integration tools.
• Proven experience implementing chatbots using platforms like Dialogflow, Microsoft Bot Framework, IBM Watson, or similar.
• Experience with IVR platforms such as Genesys, Twilio, Avaya, or Cisco Contact Center.
• Knowledge of NLP and conversational design principles.
• Experience with CI/CD and version control systems like Git.
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Preferred Qualifications:

• Certifications in relevant technologies (e.g., ServiceNow Certified Implementation Specialist, Genesys Cloud Certification, etc.)
• Experience with Agile/Scrum methodology.
• Understanding of ITIL processes and enterprise service management tools.
• Experience with analytics platforms and performance monitoring of chatbot/IVR systems.
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Soft Skills:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Leadership and team collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.

• Bachelor\\\'s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).

General Benefits

IT Consulting & Solutions