📄 Job Description
Job Title: Technical Implementation Lead Location: Japan(Tokyo)Languages : Both English and Local Job Type: 6 Months Contract ,Extendable.Experience : 8-12 Years Availability : Immediate joiners Preferred.________________________________________Job Summary:We are seeking a highly skilled and hands-on Technical Implementation Lead to drive the end-to-end implementation of intelligent automation solutions, including Workflows, Chatbots, and IVR systems. The ideal candidate will have a strong technical background, exceptional problem-solving abilities, and experience leading cross-functional teams in delivering customer-facing and internal automation tools.________________________________________Key Responsibilities:•Lead end-to-end implementation of business process workflows, AI/ML-driven chatbots, and IVR systems.•Collaborate with product owners, solution architects, and business stakeholders to gather requirements and translate them into technical specifications.•Design, develop, test, and deploy automation solutions using platforms such as ServiceNow, Twilio, Genesys, Dialogflow, AWS Lex, Microsoft Power Platform].•Create and optimize complex workflows for efficiency, automation, and user experience.•Oversee the integration of chatbot and IVR solutions with backend systems, CRMs, and third-party platforms.•Ensure proper configuration, customization, and ongoing maintenance of solutions.•Act as the technical SME and provide hands-on support in troubleshooting, bug fixing, and performance tuning.•Maintain comprehensive documentation including process flows, system designs, and configuration guides.•Ensure that all implementations meet enterprise security, compliance, and quality standards.•Mentor junior developers and implementation specialists as needed.•Stay current with emerging technologies in the automation and conversational AI space.________________________________________Required Qualifications:•Bachelor\\\'s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).•5+ years of experience in technical solution design and implementation.•Strong hands-on experience with workflow automation tools, chatbot platforms, and IVR systems.•Experience with scripting or programming languages such as JavaScript, Python, or Node.js.•Familiarity with RESTful APIs, webhooks, and integration tools.•Proven experience implementing chatbots using platforms like Dialogflow, Microsoft Bot Framework, IBM Watson, or similar.•Experience with IVR platforms such as Genesys, Twilio, Avaya, or Cisco Contact Center.•Knowledge of NLP and conversational design principles.•Experience with CI/CD and version control systems like Git.________________________________________Preferred Qualifications:•Certifications in relevant technologies (e.g., ServiceNow Certified Implementation Specialist, Genesys Cloud Certification, etc.)•Experience with Agile/Scrum methodology.•Understanding of ITIL processes and enterprise service management tools.•Experience with analytics platforms and performance monitoring of chatbot/IVR systems.________________________________________Soft Skills:•Excellent communication and interpersonal skills.•Strong analytical and problem-solving capabilities.•Leadership and team collaboration skills.•Ability to manage multiple priorities in a fast-paced environment.
✅ Requirements
•Bachelor\\\'s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).
⭐ What we offer
General Benefits
💰 Salary
The salary range for this position is between $ 50.000 - $75.000
Contact person
ⓘ About the Company Ensoft
IT Consulting & Solutions
Cityjobs.info connects job seekers and employers in various fields, making the job market accessible and inclusive for everyone.