Job Description
Job Title: Technical Implementation Lead Location: Japan(Tokyo)Languages : Both English and Local Job Type: 6 Months Contract ,Extendable.
Experience : 8-12 Years Availability : Immediate joiners Preferred.________________________________________Job Summary:We are seeking a highly skilled and hands-on Technical Implementation Lead to drive the end-to-end implementation of intelligent automation solutions, including Workflows, Chatbots, and IVR systems.
The ideal candidate will have a strong technical background, exceptional problem-solving abilities, and experience leading cross-functional teams in delivering customer-facing and internal automation tools.________________________________________Key Responsibilities:
- Lead end-to-end implementation of business process workflows, AI/ML-driven chatbots, and IVR systems.
- Collaborate with product owners, solution architects, and business stakeholders to gather requirements and translate them into technical specifications.
- Design, develop, test, and deploy automation solutions using platforms such as ServiceNow, Twilio, Genesys, Dialogflow, AWS Lex, Microsoft Power Platform].
- Create and optimize complex workflows for efficiency, automation, and user experience.
- Oversee the integration of chatbot and IVR solutions with backend systems, CRMs, and third-party platforms.
- Ensure proper configuration, customization, and ongoing maintenance of solutions.
- Act as the technical SME and provide hands-on support in troubleshooting, bug fixing, and performance tuning.
- Maintain comprehensive documentation including process flows, system designs, and configuration guides.
- Ensure that all implementations meet enterprise security, compliance, and quality standards.
- Mentor junior developers and implementation specialists as needed.
- Stay current with emerging technologies in the automation and conversational AI space.________________________________________Required Qualifications:
- Bachelor\\\'s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).
- 5+ years of experience in technical solution design and implementation.
- Strong hands-on experience with workflow automation tools, chatbot platforms, and IVR systems.
- Experience with scripting or programming languages such as JavaScript, Python, or Node.js.
- Familiarity with RESTful APIs, webhooks, and integration tools.
- Proven experience implementing chatbots using platforms like Dialogflow, Microsoft Bot Framework, IBM Watson, or similar.
- Experience with IVR platforms such as Genesys, Twilio, Avaya, or Cisco Contact Center.
- Knowledge of NLP and conversational design principles.
- Experience with CI/CD and version control systems like Git.________________________________________Preferred Qualifications:
- Certifications in relevant technologies (e.g., ServiceNow Certified Implementation Specialist, Genesys Cloud Certification, etc.)•Experience with Agile/Scrum methodology.
- Understanding of ITIL processes and enterprise service management tools.
- Experience with analytics platforms and performance monitoring of chatbot/IVR systems.________________________________________Soft Skills:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Leadership and team collaboration skills.
- Ability to manage multiple priorities in a fast-paced environment.
Requirements
•Bachelor\\\'s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).
What we offer
General Benefits
Salary
The salary range for this position is between $ 50.000 - $75.000
Contact person
ⓘ About the Company Ensoft
IT Consulting & Solutions
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