Support Engineer at Apex Elite LLC in Tokyo, Japan (full-time)

On behalf of our client, we are looking for engineers with a real passion for technology to join our Support team at our office in Tokyo. The Support Engineer will respond to customer enquiries and troubleshoot issues to provide high levels of customer service.

This is a 12-month fixed-term contract position.

The Role

Taking ownership of all incidents, service requests and queries from start to resolution.

Prioritising and categorising faults promptly.

Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.

Providing excellent customer service at all times.

Hybrid working style after successful probation.

Training opportunity available at UK headquarters.

The Person

Bachelors degree/equivalent in STEM, Computer Science related subject or applied services.

Fluent Japanese and English speaker.

Good experience of delivering customer service.

Great communication skills.

Problem solving skills.

We look forward to receiving your application!

Bachelors degree/equivalent in STEM, Computer Science related subject or applied services.

Fluent Japanese and English speaker.

Good experience of delivering customer service.

Great communication skills.

Problem solving skills.

Hybrid work setting after a 12-month fixed-term contract expires.

Here at Apex Elite we embed ourselves as an extension to your talent team to assist you in the journey of identifying and securing talent to assist growth of your people plan and increase in revenue for your business.



With over 30 years of experience and partnerships within multiple sectors including forces, government, technology and banking we are committed to providing the best quality candidates in the market.