Test Administrator at Pearson Management Services in Osaka, Japan (part-time)

PRIMARY RESPONSIBILITIES

Operational Administration

Assure equipment is operational and test stations are free of extraneous materials

Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

Communicate and work with VSS technical support to investigate and fix technical issues

Test Center cleaning

Customer Service

Review test roster and prepare accordingly for candidates including special accommodation preparation

Check in candidates and verify identifications

Explain the test process briefly

Help candidates to place all personal belongings in a personal locker

Escort examinee to assigned test station

Help the examinee begin the tutorial/test

Answer any questions before the timed portion of the test begins

Monitor examinees

Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

Print the test results after the candidate completes the test

Quality Assurance and Continuous Improvement

Ensure the adherence to the Pearson Professional Center quality and security measures

Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

• Be comfortable to work in a quiet testing environment
• Be flexible in work hours

Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

CORE COMPETENCIES

Detail Oriented

Communication Skills

Problem Solving

Organizing Skills

Customer Focus

Ethics and Value

SCOPE AND IMPACT OF JOB

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

• One year customer service experience required
• Exposure in a testing environment strongly preferred
• Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

• Customer service skills required
• Strong written and oral communication skills in English and Japanese required (Ex. TOEIC 750- for non-English speaker, N1 grade for non-Japanese speaker)
• Ability to communication both technical and functional in Japanese and English
• Ability to work independently
• Effective time management skills
• Ability to handle a reasonable amount of stress
• Strong attention to detail
• Problem solving skills
• Alertness and courage
• Ethics and trust
• Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

• Annual Pearson Professional Centers certification for Test Administrator required
• Must pass re-certification annually

To be discussed

Education Company