Job Description
Job Summary:
Responsible for selling all travel products of NTT, and for the effective delivery of travel services like ticket bookings, visa arrangements, hotel arrangements, etc. in coordination with relevant departments of NTT in a satisfactory way and submit the daily sales report with all relevant documents to finance department on time.
Responsibilities:
Initiate ticket bookings as per the travel requirements of the clients in line with the Nirvana policies and the rules of Airlines & other suppliers.
Advise of changes in flight plan or to cancel or confirm reservations
Calculate and process ticket for refund through the station finance department
Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations.
Coordinate with holidays Section if the requirement is for visa, hotel, or any other leisure related services
Be available and reachable to customers, respond immediately to customer queries and provide adequate information to clients in terms of their requirements directly, through emails, and over phone
Compare rates with different airlines before quoting the client
Issuance of travel insurance if needed
Give alternative travel details when sending quotations in proper format of quotations with instructed rates and with all terms and conditions of the booking
Follow up with clients if the quotation meets the client’s expectation and explain or negotiate; and ensure that the enquiry is converted into business
After client confirmation, send the final proposal on time and in proper format
Take feedback from the clients, about the services offered to make them special
In case of any problem related to ticket, hotel booking, etc. inform the passenger and coordinate with Airlines/Hotel for any possible solution without delay
Prepare sales report with all relevant documents including agent coupon and send them to account department on daily basis before 11 am of the next day.
In case of credit sale, attach all required documents (LPO, E-Mail, Official Letter, etc…) as proof for the sale
Make regular follow up to ensure that the LPO is received by the staff from the client within a maximum of three days of the sale in order to close the sales file
Be at the workstation during to the assigned shift and at the same time, if the customer contacts him/her directly, respond to customer other than working time as well.
Check the queues (on daily basis) and recheck before the end of the shift
Flight schedule change, cancellation, delay, etc. to be actioned urgently and inform the guest on time
Recheck before the travel date and ensure that the required services of customers are arranged properly
Develop and maintain professional relationship with customers and provide services in a satisfactory way
Develop and maintain professional relationship with different airlines in ethical manner
Coordinating with Holidays Department for holiday packages and action them when there is a query from customer
Maintain database of customers
Carry out any other duties as and when assigned by the manager
Requirements
Requirements:
Bachelor’s Degree and AITA diploma
Minimum 3 years of ticketing experience in travel & tourism industry
Extensive experience in ticketing
Experience in Amadeus is a must.
Experience with multiple destinations itinerary, complicated fare rules, modifications, and refunds.
Customer Satisfaction and Customer Service skills.
Excellent English level
Ability to handle flight groups
Passion for customer service and building strong rapport with clients
Self-motivated and multitalented
ability to organize own workload
Action Oriented
Adaptability
Communication
Customer Focus/Quality
Interpersonal Skills and Teamwork
Time and Task Management
What we offer
Social Insurance
Medical Insurance
Salary
The salary range for this position is under 25.000
Contact person
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