Sales ad Reservations Officer at Lets Go Maldives in Remote (full-time)

Responsibilities:

• • Collaborate with clients to assess their needs and recommend suitable hotels, transportation modes, and accommodation options.
• • Respond to client queries promptly and calculate total travel costs, offering alternatives for fully booked options.
• • Maintain and manage all bookings, ensuring services are confirmed, payments collected on time, and details are accurate before guest arrivals.
• • Address travel-related issues, resolve complaints efficiently, and provide updates to supervisors as needed.
• • Provide 24/7 client support via corporate email and phone.
• • Work within the reservation system to monitor deadlines, enter and maintain data accurately, and issue \"proforma invoices.\"
• • Build and nurture strong, long-lasting relationships with clients and partners.
• • Update clients and partners on special offers, news, and hotel services.
• • Analyze market and partner activity, recommend improvements, and work on market expansion strategies.
• • Conduct sales calls, online meetings, and communication through various channels to maintain and grow client and partner relationships.
• • Prepare and submit comprehensive weekly and monthly reports on sales and operational performance.
• • Participate in team and client meetings, including webinars and marketing initiatives.
• • Achieve sales targets and key performance indicators (KPIs).
• • Cooperate with hotels\' reservations and sales teams to ensure seamless operations.
• • Monitor and address underperforming partners and resorts with strategic recommendations.

We are seeking a highly motivated and experienced Sales & Reservations Officer B2C to join our dynamic team. If you have a strong background in sales, reservations, or a related field and are passionate about providing exceptional customer service, we would love to hear from you. This is a fantastic opportunity for someone with a proven track record in the travel and hospitality industry, looking to contribute to a growing and fast-paced environment.

Qualifications Required:

• • Minimum of 3 years of relevant experience in sales, reservations, or a related field.
• • Bachelor\'s degree in Tourism, Hospitality or related field.

Remote working