Job description

Respond promptly to customer inquiries via phone, email, live chat, or social media.

Provide accurate information about products, services, and company policies.

Resolve customer complaints or escalate them to appropriate departments when necessary.

Maintain detailed and accurate records of customer interactions using CRM tools.

Follow communication guidelines and maintain a professional, positive attitude.

Identify customer needs and provide appropriate solutions or alternatives.

Collaborate with team members and other departments to ensure smooth issue resolution.

Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Requirements & qualifications

Good Listening Skills

Use of Microsoft Suites

Good Timing

Health Benefits, Bonuses

$30-35 per hour

Oracle builds powerful models and AI solutions enabling enterprises to automate processes, empower employees,