Job Description
- • Respond promptly to customer inquiries via phone, email, live chat, or social media.
- • Provide accurate information about products, services, and company policies.
- • Resolve customer complaints or escalate them to appropriate departments when necessary.
- • Maintain detailed and accurate records of customer interactions using CRM tools.
- • Follow communication guidelines and maintain a professional, positive attitude.
- • Identify customer needs and provide appropriate solutions or alternatives.
- • Collaborate with team members and other departments to ensure smooth issue resolution.
- • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
Requirements & Qualifications
- • Good Listening Skills
- • Use of Microsoft Suites
- • Good Timing
Salary & Compensation
Hourly Rate: $30-35
Contact Information
About Oracle USA
Oracle builds powerful models and AI solutions enabling enterprises to automate processes, empower employees,
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