Job Description
Respond promptly to customer inquiries via phone, email, live chat, or social media.
Provide accurate information about products, services, and company policies.
Resolve customer complaints or escalate them to appropriate departments when necessary.
Maintain detailed and accurate records of customer interactions using CRM tools.
Follow communication guidelines and maintain a professional, positive attitude.
Identify customer needs and provide appropriate solutions or alternatives.
Collaborate with team members and other departments to ensure smooth issue resolution.
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
Requirements
Good Listening Skills
Use of Microsoft Suites
Good Timing
What we offer
Health Benefits, Bonuses
Benefits
- Health Insurance
- Flexible Schedule
- Relocation Assistance
Salary
The hourly rate for this job is between $30 and $35.
Contact person
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