Account Manager (EMENA) at Desert Digital OÜ in Melbourne, Australia (full-time)

Role Overview

We are looking for a commercially driven Account Manager with at least 5 years of experience managing client relationships within the EMENA digital industry.

The successful candidate will be responsible for managing a portfolio of strategic accounts, ensuring exceptional service delivery, identifying growth opportunities, and acting as a trusted partner to clients across digital marketing, branding, e-commerce, and technology projects.

• • This is a fully remote, full-time role with significant exposure to international clients and leadership teams.

Key Responsibilities

• • Strategic Account Management
• • Manage and grow a portfolio of key accounts across EMENA markets
• • Develop strong executive-level relationships with client stakeholders
• • Act as the primary liaison between clients and internal delivery teams
• • Ensure successful execution of client objectives and project outcomes
• • Revenue Growth & Business Development
• • Identify opportunities for account expansion, upselling, and cross-selling
• • Support contract negotiations, renewals, and commercial discussions
• • Develop strategic account growth plans aligned with client business goals
• • Drive revenue growth while maintaining exceptional client satisfaction
• • Client Success & Delivery Oversight
• • Ensure projects are delivered on time, within scope, and aligned with client expectations
• • Coordinate with creative, marketing, development, and operations teams
• • Proactively address client concerns and resolve escalations
• • Maintain high levels of client retention and loyalty
• • Market & Industry Expertise
• • Stay informed on digital marketing, AI, e-commerce, branding, and technology trends
• • Provide clients with strategic recommendations and market insights
• • Understand regional business dynamics across Europe, Middle East, and Africa
• • Support business growth initiatives within priority markets
• • Reporting & Performance Management
• • Track account performance, profitability, and client satisfaction metrics
• • Prepare executive reports, forecasts, and account reviews
• • Maintain CRM accuracy and pipeline visibility
• • Monitor KPIs related to account growth, retention, and revenue generation

Required Qualifications

• • 5+ years of experience in Account Management, Client Services, or Business Relationship Management
• • Proven experience within the EMENA digital industry
• • Strong understanding of digital marketing, branding, technology, AI, or e-commerce services
• • Demonstrated success managing high-value client accounts
• • Exceptional negotiation, communication, and relationship-building skills
• • Experience working with international and multicultural stakeholders
• • Strong commercial acumen and client-centric mindset

Preferred Qualifications

• • Previous experience in digital agencies, marketing consultancies, SaaS, or technology companies
• • Experience managing enterprise and strategic accounts
• • Familiarity with HubSpot, Salesforce, Monday.com, ClickUp, or similar platforms
• • Understanding of regional market dynamics across GCC, Europe, and Africa
• • Experience working with C-level stakeholders and senior decision-makers

Compensation & Benefits

Performance Bonus: Up to 25% based on account growth, retention, and revenue targets

• • Benefits
• • Fully remote work environment
• • Monthly international travel opportunities
• • Direct collaboration with executive leadership
• • Exposure to international clients across EMENA
• • High ownership and strategic influence
• • Career growth into Senior Account Director and Regional Leadership roles
• • Medical, insurance, car, and allowances as per company policy