Inbound & Outbound Operations Manager: Job Duties, Skills and Salary 2025

What Does an Inbound & Outbound Operations Manager do?

An Inbound/Outbound Operations Manager oversees the activities involved in the receipt, processing, and outbound shipment of goods at a warehouse or distribution center.

This role is critical for ensuring that inventory is received, stored, and shipped efficiently and accurately. The manager coordinates both inbound logistics — the receipt and warehousing of goods — and outbound logistics — the processing and shipping of orders to customers. They implement and monitor processes that improve the efficiency of inventory handling, order fulfillment, and shipping. The manager also ensures compliance with safety and quality standards, manages staff performance, and addresses operational challenges.

Effective management in this role significantly impacts customer satisfaction and operational cost-efficiency.

Key Duties & Responsibilities

Inbound & Outbound Operations Managers in the Sales field handle essential tasks and contribute significantly to achieving team and organizational goals. Here are some of their primary responsibilities:

• Oversee daily operations of warehouse, including freight, returns, receiving, parcels, and transfers.
• Manage and monitor employee productivity and provide constructive feedback and coaching.
• Prepare and submit performance reports.
• Ensure efficient and safe operation of all material handling equipment.
• Maintain a clean and orderly warehouse environment.
• Ensure shipping, receiving, storage, and distribution are performed in an efficient manner.
• Take into account inventory control and ensure that inventory levels are optimal.
• Resolve any arising problems or complaints.

How to Become an Inbound & Outbound Operations Manager

Launching a career as an Inbound & Outbound Operations Manager requires a specific education. We outline the essential qualifications, skills, and steps to enter this field.

Qualification

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
• Proven work experience as an Operations Manager or similar role, especially in warehouse or logistics management.
• Strong knowledge of warehousing Key Performance Indicators (KPIs).
• Hands-on experience with warehouse management software and databases.
• Familiarity with modern warehousing practices and methods.

Requirements & Skills

• Excellent leadership and organizational skills.
• Strong decision-making and problem-solving skills.
• Excellent communication skills.
• Ability to manage time and prioritize tasks effectively.
• Strong ethical standards and a high level of integrity.

Inbound & Outbound Operations Manager Salary Guide

Wondering what Inbound & Outbound Operations Managers earn? Explore salary ranges by experience, and career tips to maximize your earning potential.

The average salary for an Inbound & Outbound Operations Manager in the U.S. is approximately $78,000 per year and can vary from entry-level to senior positions. Inbound & Outbound Operations Managers may receive a wide range of benefits.

Inbound & Outbound Operations Manager Salary Career Steps

To explore more detailed salary information, including specific salary estimates in your country, visit the Inbound & Outbound Operations Manager Salary Country Overview.