Technical Support Representative at Lancesoft in Malaysia, Malaysia (full-time)

Job Description:

• • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• • Maintain basic knowledge of client products and/or services.
• • Prepare complete and accurate work including appropriately notating accounts as required
• • Track, document and retrieve information in call tracking database.

Eligibility-

• • Diploma or Bachelor\\\'s Degree in any field
• • Minimum 1 year Experience in customer service, outbound calls, emails and live chats.
• • Can work on a rotational shift on a weekend
• • Knowledge in social media platforms

A competitive salary with performance-related pay and early morning shift allowance

• • A bright, modern, and exciting place to work with excellent facilities.
• • Great work culture and supportive colleagues
• • Career growth opportunities
• • Annual reward and recognition events
• • Medical benefits